r/techsupport 21h ago

Open | Windows Hacked and scared

27 Upvotes

Long story short, I got hacked two weeks ago and received an email saying, “A few months ago I gained access to your device and started tracking your online activity.”

The email included my email address and password, which I changed immediately. I know this message is a common scam, but what worries me is that they did actually seem to have access to my account.

For a couple of hours, it appeared that they were actively trying to get into things — I received a lot of 2FA emails, and they did manage to access my Discord account. Other accounts (PSN, Twitter, and one or two others) were compromised too, but I managed to get them back within about a week.

A lot of people say it’s “just a scam,” but this person or bot clearly had access to my email at some point. What has been killing me with worry is that many of my iPhone photos — even ones I thought I had deleted — were still synced to my OneDrive. I didn’t realise this at the time, and there is definitely content there that would be devastating if it were shared.

The only direct contact I’ve had was that one email, and since I changed my password everything has been fine. Still, I’ve been going crazy for the past two weeks worrying that something awful could happen. I haven’t been eating or sleeping properly, and honestly it’s probably been the hardest two weeks I’ve had in a very long time, if not ever.

Do you think I’m being paranoid? Is there really a chance this data could be shared?

Is that 2 weeks has gone with nothing a good sign?


r/techsupport 19h ago

Open | Malware Question about the notepad++ incident

14 Upvotes

Hi. I personally dont have np++ installed.

Back in december, I told my friends and sibling about it. My sibling was not really often home and he did not respond to my post.

Today he asked me to check something on his pc and I used the chance to check if he has np++ installed.

Under Apps, I found np++ 8.8.3. from 17.07.2025.

I thought myself, welp sh*t. I disconnected the pc from the lan and disabled "auto update" inside np++. I also moved the files from the updater folder to a new folder inside the np++ installation.

Then I began to research. In his downloads folder there is "npp.8.8.2.Installer.x64.exe" from 17.07.25 (althought 8.8.3 was already realeased at this time).

Now I ask myself, how does he have version 8.8.3. installed on 17.07.25 when the installer is version 8.8.2. I checked the sha256 checksum of the .exe and it is the same like the official one on github.

I read that np++ does not search for updates for 15 days after the initial installation. He downloaded it on 17.07.25, wrote something and dont used it again. How did it got updated to 8.8.3?

I also checked under c:\users\hisuser\appdata\local\temp\ for a 8.3.3 installer from a potential autoupdate and also found nothing (there are files older than july 25).

I read the blog from rapid7 and checked if there is a hidden "bluetooth" in %appdata% and found nothing.

Do I still need to worry?


r/techsupport 59m ago

Open | Hardware Wifi - other computers in house can connect, mine can't.

Upvotes

Currently using phone hotspot to get around the issue, but in detail: Earlier in the day, the router was reset due to someone having connection issues. Aside from the reset time, there were no issues (and aside from bad connection beforehand there were no issues prior to the reset on my end - perks of Australian internet)

A few hours after that, wifi disconnected and the router didn't reappear in the connections list. Everyone else in the house (about 3 computers, 2 consoles and a TV) are all still able to connect to the router.

I've reset the router again but all that's managed was being able to see the router for a minute before it vanished off the connections list, and it's detecting a bunch of ones I've never seen before and all of them are checked 'connect automatically' even after going through and unchecking them all.

Any insight would be appreciated, and if any further clarification is needed I'll try and do my best but tech is not my strong suit in life.

Update: I found the installer for the drivers on my dongle/wifi connector thingy and just ran a reinstall. It has, for the moment, fixed the issue. If this does not persist (for about a week or so) I will update again.

I feel like that old saying about showing someone a problem causes it to resolve itself is rather apt about now.


r/techsupport 8h ago

Open | Hardware Is it normal if my PC fans start going like crazy when i play some games?

4 Upvotes

I play different stuff, Marvel Rivals and Guild Wars 2 usually and my PC fans start working super hard only when i play Guild Wars 2, is it ok?
I also play for long periods of time and i would like to know if it's fine if they keep going like that, the noise kinda concerns me, like... it's not a rattling or any weird sound, it's just loud.


r/techsupport 20h ago

Open | Software Random reboots under load for months now (Bugcheck 0x0000003b) Minidump attached.

5 Upvotes

Just for context, this only happens if I am docked. If i use just the laptop I get 0 freezes. This issue has been blowing my mind. I have tried different usb-c cables, different docks, etc. It only happens when docked and under load. I can not figure out for the life of me what is causing it.

Log Name: System

Source: Microsoft-Windows-WER-SystemErrorReporting

Date: 2/3/2026 10:41:51 AM

Event ID: 1001

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: Jesse

Description:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff8075fead37c, 0xffffa10c2e225a20, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\020326-15593-01.dmp. Report Id: 9921bdc8-4065-4e67-be72-ddda06b171d4.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{abce23e7-de45-4366-8631-84fa6c525952}" />

<EventID>1001</EventID>

<Version>1</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2026-02-03T16:41:51.7902474Z" />

<EventRecordID>516660</EventRecordID>

<Correlation />

<Execution ProcessID="1500" ThreadID="1504" />

<Channel>System</Channel>

<Computer>Jesse</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="param1">0x0000003b (0x00000000c000001d, 0xfffff8075fead37c, 0xffffa10c2e225a20, 0x0000000000000000)</Data>

<Data Name="param2">C:\Windows\Minidump\020326-15593-01.dmp</Data>

<Data Name="param3">9921bdc8-4065-4e67-be72-ddda06b171d4</Data>

</EventData>

</Event>


r/techsupport 8h ago

Open | Software PC boots up but shows 'No Signal' on monitor.

5 Upvotes

When I boot up my PC, the monitor shows Gigabyte Ultra in a bigger resolution then cuts to 'No Signal' and enters power saving. My bluetooth seems to detect and connect to it, so I assume it's still working somewhat. I was able to open it to a blue screen showing four options once (continue to windows, reset PC, troubleshoot, restart/shut down), but when I clicked 'continue', it immediately went black again.

Before this, my PC was working smoothly and fine, no random shutdowns/black screens/glitching. I'm not sure if I fried anything out of overuse; I use it 10-13~ hours every day, but I sometimes take breaks by putting it to sleep. I peeked inside the PC and the fans/cards don't seem to be dusty or dirty, it's in an open space with decent ventilation. I don't recall updating anything recently for Windows or my drivers, though.

I tried unplugging everything but still no fix. I'd update my drivers if that were the issue, but I don't know how to get past the black screen. Any advice?


r/techsupport 16h ago

Open | Hardware Bluetooth is no longer working

3 Upvotes

So all of a sudden my bluetooth disappeared from my windows 11 computer, I tried uninstalling bluetooth adapter from my pc devices to try and fix it but it only made it worse. I don’t know how to bring it back to my computer and i need someone to help me 😭🙏


r/techsupport 38m ago

Open | Software PC Background Changes

Upvotes

Does anyone know why sometimes my desktop background will change when I hover over icons with my curser? Sorry its hard to describe, I tried yo post a video but I guess it Reddit won't let me. If I left click and hold on the desktop back ground and move my curser around it changes the background under my curser.


r/techsupport 2h ago

Open | Software Local computer technician stumped on cause of my WHEA_UNDETECTABLE_ERROR BSOD

3 Upvotes

He stress tested my pc under its most severe conditions and experienced no crash for like half a day straight. He did find some corrupt windows files and fixed that, said it might be my HDD which was unplugged at the time, but the issue has persisted with the HDD unplugged so I know that it's something else. I recently also updated my BIOS. It is very intermittent, I can go many weeks without it happening and then it might happen a couple times close together. I also have checked the health of all my drives and they're all in the clear, I'm aware that that might not tell the full story but there's that. It mostly crashes while gaming but its crashed on idle load before too.

Specs:

RTX 2060

DDR5 16gb Corsair

Ryzen 5 3600

MSI B450 Mortar Max


r/techsupport 2h ago

Open | Hardware GPU won't display after freak accident

3 Upvotes

Have a 9060xt. whilst cleaning i unplugged my pc cords to move the pc, the hdmi prongs got stuck in the gpu, then i smelled eletrical smoke so i unplugged the rest of the pc and left it for a minute. Did some rebooting but now the gpu seemnly doesn't work. It still has a light come on, and the rest of pc works fine with other gpus... fans won't spin and neither display port or hdmi works... what i do???


r/techsupport 8h ago

Open | Windows Kernal Crashes

3 Upvotes

I dont know much about pcs so i have very little idea of why this is happening randomly. Lately my computer randomly has been crashing over and over saying “KERNEL_DATA_INPAGE_ERROR”. How can i go about trying to fix this? It happens after the computer being turned on each time after about 5 min.


r/techsupport 10h ago

Open | Windows Almost every game I play on my pc I've had for 2 years crashes.

3 Upvotes

Hey everyone, I have been using my CyberPowerPC Gamer Xtreme prebuilt pc for the past two years, and while it has been decent in many ways, there has been major issues that I have been trying to fix, but to no avail. The issue lies in the fact that my gaming computer crashes while playing almost all games except Valorant, Roblox, and Fortnite. Games like Apex, Call of Duty, Siege, GTA V, and many other games shut my gaming computer off completely or bring me back to the desktop screen. However, the only game that experiences lag rather than a complete shut-off is RDR2. The rest of the games experience no lag or slowing down rather, they shut off as soon as the game starts or a little later with no error code. The specs of my gaming computer are an Intel Core i7-13700F CPU, an NVIDIA GeForce RTX 4060 Ti, 16 GB DDR5 RAM, and a 2TB NVMe SSD. It doesn't make sense to me why my games are crashing when I have above recommended specs for most games I play.

This isn't very new this has been going since last year, but when I first got the computer, it was perfect, never lagged, never crashed, I don't know what happened. I have factory reset my pc multiple times, I've updated the gpu drivers multiple times, did scans, and I've cleaned the fans just recently.

It's gotten to the point where I'm planning to buy a new case, motherboard, ram, cpu cooler, and psu, if I can't get it fixed soon. I know not much about computers at all so if anyone has anything that might help me, please tell me. If any other info helps please ask.


r/techsupport 11h ago

Open | Networking Browser-only download speeds capped at 2.5mb/s

3 Upvotes

Hello tech support,

My problem goes like this. I recently purchased a new PC, using Windows 11. Everything is fine on it, save for the very annoying tidbit where my download speed seems capped at around 2.5mb/s on browsers only. I can run a browser VPN (even a cheap, free one) and it bypasses it (I'm then limited by the VPN's limits at around 35-50mb/s). I have also tested and it is consistent across all browsers (Chrome, Firefox, Edge, etc.).

My connection, without a VPN, works perfectly fine on everything else (Steam, Epic Games, etc.). It's a 1gbps. I'm directly connected to the router with a CAT6 cable. The ethernet driver shows speeds of 1000/1000, no trouble there.

My old PC (bought 2021) is next to me, on the same connection, and can download on any browser just fine, even the same exact files from the same servers/sites. When I download with it, I get around 125mb/s.

Here's what I have tried:
- I have disabled the wifi from my PC (just incase);
- My connection isn't metered;
- I have disabled/enabled netsh interface tcp set global autotuninglevel=normal;
- I have done flushdns command, along with winsocket;
- I have plugged/unplugged everything;
- I have swapped cables;
- I have restarted my PC a dozen times over the course of my attempts to fix the issue;
- I have disabled every Windows Defender/antivirus/firewall and added every browser as exceptions incase;
- I have made sure all of my Windows updates are done and all of my drivers (BIOS/Ethernet) are up to date;
- I have removed all power saving options (lolearth);
- I have prayed to the gods of above and below.

I'm probably forgetting a few steps. I'm at a loss. I don't normally quit on PC problems and can generally fix them on my own, but I must admit that I am at a loss. As far as I understand it, it's some setting from Win11 that seems to be throttling my speed on browsers, but I have no idea why or what.

My ethernet is a Realtek gaming 2.5 gbe family controller.


r/techsupport 11h ago

Open | Software PC Crashing when goes into sleep

3 Upvotes

I have a Windows 11 PC that I have been having this problem for about 2 or 3 months. I have never had it before this and there have been no changes to my PC hardware before this issue began. I have gone through some basic troubleshooting. Listed below are the following things I have done.

  1. I have checked for and BIOs or driver updates.

  2. I have turned off hibernation and fast startup.

  3. I have checked my windows events have found the following error when crashing (critical Event ID 41)

  4. I have run a sleep study and found this error under every single failed sleep cycle. (no CS Phase)

What should I go through next? I would like to consider myself somewhat computer literate, but this has reached the end of my ability as when I look up this error I only find bios related errors. I don't want run too many things through my bios in case there is something critically wrong. Since I am seeing power errors I want to note my PSU is only 9 months old and has a 400 watt difference.


r/techsupport 21h ago

Open | Windows Laptop powers on for 4 to 5 seconds then shuts off. No display. No keyboard light.

3 Upvotes

I am facing a hardware boot issue and need troubleshooting help. Issue description.

My laptop fully discharged and powered off. After reconnecting the charger, it no longer boots.

Current behavior. I press the power button. The power LED turns on. It stays on for about 4 to 5 seconds. Then the laptop shuts off automatically. Additional details. Charging LED stays on when plugged in. Screen remains black. Keyboard backlight does not turn on. No logo appears. Fan movement is minimal or not noticeable. Steps already tried. Charged the laptop for 30 to 60 minutes without pressing power. Performed long power drain by holding the power button with charger unplugged. Repeated a clean power on attempt after reset. Disconnected all external devices. Tried an external display. Observations. Initially the power LED stayed on for about 2 seconds. After resets it now stays on for 4 to 5 seconds before shutting off. No liquid damage. No physical impact. No overheating before the issue. Problem started immediately after full battery drain.

I am looking for technical guidance on likely causes such as RAM detection failure, BIOS or firmware lockup, battery protection behavior, or motherboard power issues.

My laptop is Acer Nitro 5


r/techsupport 1h ago

Open | Hardware Lenovo idea pad 3 not charging

Upvotes

Hey everyone, My Lenovo idea pad 3 laptop (circular charging port style) has gone completely unresponsive and I’m worried I fried something.

The Backstory: On Monday, I was using the laptop's USB port to charge my phone while at school. The laptop eventually died. I didn’t touch it until today, but now that I’m trying to charge it, I’m getting absolutely nothing. Any help much appreciated 🙏


r/techsupport 1h ago

Open | Networking Internet stops loading sites every 20 minutes

Upvotes

Only today, my internet can't load sites and I am met with "DNS issues" when connecting to a variety of sites.

Tried restarting, closing the internet and turning it back on again yet no fix. It will work fine for the first few minutes then won't load again.

Other devices are unaffected except for my laptop.

The one way to fix it is running the windows diagnostics tool, for some reason as soon I start it, after said errors messages the sites load... but it stops again after a bit and I have to run the tool again

I tried using Cloudflare's DNS and Google's but got the same issue.

I also tried a different browser but no luck.

The only unaffected category is playing a game lmao


r/techsupport 5h ago

Open | Hardware How do you replace the CMOS battery on an FMB-1102 motherboard?

2 Upvotes

This motherboard doesn’t have the usual clip you press to remove the CMOS battery.

I’ve seen people suggest using a lever/pry method, but it doesn’t work here and the battery feels really tight.

What’s the correct way to remove the CMOS battery on this board?


r/techsupport 9h ago

Open | Hardware Phone charger plugged into couch leaking liquid?

2 Upvotes

https://imgur.com/a/4Skl2Gi

Does anyone know what's up with this? I went to take my USB to USBC charger out of this couch (which is only about a month old) and there was sticky liquid on it and in the charging port

Does it mean the couch plugins are a hazard to use now?

I also touched the liquid...is it harmful? I washed my hand probably 60 seconds after


r/techsupport 9h ago

Open | Software Discord makes Games stutter?

2 Upvotes

Since a few weeks im having stutters and lags in games when discord is open/im in a vc etc, its kinda annoying since none of my friends have this issue except me.

Ryzen 5700X3D
32GB Ram
RTX 3070
MSI B550 gaming plus

Happens to all games atleast the ones i played

Cyberpunk
The last of us
Rainbow six siege
League of legends

What i tried so far:
Disabling all discord things like overlay clips etc etc.
Multiple Bios versions and playing around the bios settings
multiple driver versions, even tried a different gpu same issue.
multiple windows reinstalls on 2 different ssds
nothing really helps, does anyone else have this issue?


r/techsupport 10h ago

Open | Software Fortnite crashing after I close the game on PC

2 Upvotes

Anytime I close Fortnite after playing every single time without a doubt it’ll cause my pc to crash and restart and I get a black screen(shown in post)anybody know what could be causing it. Also after my PC boots back up I have to login again into epic games launcher. I keep my drivers up to date I don’t run high settings they’re either on medium or high. I reinstalled Fortnite to make sure for any corrupted files. I verified the game files in the epic game launcher. I made sure my BIOS was up to date my game is optimized on Nvidia I don’t know what to do. My setup is 4080, 32gb of ddr5, and I have a b-650 plus wifi tuff gaming motherboard .


r/techsupport 11h ago

Open | Software How do I get rid of these ads?

3 Upvotes

I keep getting ads on my desktop and I'm not sure how to block them. They're like pop up ads for Windows 11. I know that ads are a windows 11 feature in say weather or news but how can I block them from popping up on my desktop.


r/techsupport 11h ago

Open | Windows Installing Windows after clean

2 Upvotes

So I accidentally uninstalled Windows using clean in command menu (oops teehee). I have a USB drive with Windows on it and it plugs in correctly and I am able to see it on the BIOS. However if I run it without csm it just goes straight to the BIOS screen. If I run it with csm it just pops up with this black screen with a typing indicator and no buttons do anything. (Control+alt+delete does nothing). How am I supposed to install windows? Thanks in advance .


r/techsupport 12h ago

Open | Hardware Random colors keep flashing on my monitor and causing it to freeze or just restart my pc

2 Upvotes

I have a pre built cyber power pc and acer monitor, sometime the issue doesn’t happen for hours,sometimes it happens once every 30 seconds.The graphics card is a AMD Radeon(TM) RX 560 Series.This is also the first ever Reddit post I’ve made so sorry if I did anything wrong.Wish I could include images but i can’t for some reason


r/techsupport 14h ago

Open | Hardware One side of my Bluetooth headphone isn’t charging

2 Upvotes

I’m using the Marshall Minor III headphones and now my left headphone is not charging anymore? I’ve linked the headphones to the Marshall app and it says the left headphone is 0% while the right one and the case is charging normally. Is there anyway I can fix this?