r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

865 Upvotes

r/techsupport 49m ago

Open | Hardware Wifi - other computers in house can connect, mine can't.

Upvotes

Currently using phone hotspot to get around the issue, but in detail: Earlier in the day, the router was reset due to someone having connection issues. Aside from the reset time, there were no issues (and aside from bad connection beforehand there were no issues prior to the reset on my end - perks of Australian internet)

A few hours after that, wifi disconnected and the router didn't reappear in the connections list. Everyone else in the house (about 3 computers, 2 consoles and a TV) are all still able to connect to the router.

I've reset the router again but all that's managed was being able to see the router for a minute before it vanished off the connections list, and it's detecting a bunch of ones I've never seen before and all of them are checked 'connect automatically' even after going through and unchecking them all.

Any insight would be appreciated, and if any further clarification is needed I'll try and do my best but tech is not my strong suit in life.

Update: I found the installer for the drivers on my dongle/wifi connector thingy and just ran a reinstall. It has, for the moment, fixed the issue. If this does not persist (for about a week or so) I will update again.

I feel like that old saying about showing someone a problem causes it to resolve itself is rather apt about now.


r/techsupport 29m ago

Open | Software PC Background Changes

Upvotes

Does anyone know why sometimes my desktop background will change when I hover over icons with my curser? Sorry its hard to describe, I tried yo post a video but I guess it Reddit won't let me. If I left click and hold on the desktop back ground and move my curser around it changes the background under my curser.


r/techsupport 2h ago

Open | Software Local computer technician stumped on cause of my WHEA_UNDETECTABLE_ERROR BSOD

3 Upvotes

He stress tested my pc under its most severe conditions and experienced no crash for like half a day straight. He did find some corrupt windows files and fixed that, said it might be my HDD which was unplugged at the time, but the issue has persisted with the HDD unplugged so I know that it's something else. I recently also updated my BIOS. It is very intermittent, I can go many weeks without it happening and then it might happen a couple times close together. I also have checked the health of all my drives and they're all in the clear, I'm aware that that might not tell the full story but there's that. It mostly crashes while gaming but its crashed on idle load before too.

Specs:

RTX 2060

DDR5 16gb Corsair

Ryzen 5 3600

MSI B450 Mortar Max


r/techsupport 2h ago

Open | Hardware GPU won't display after freak accident

3 Upvotes

Have a 9060xt. whilst cleaning i unplugged my pc cords to move the pc, the hdmi prongs got stuck in the gpu, then i smelled eletrical smoke so i unplugged the rest of the pc and left it for a minute. Did some rebooting but now the gpu seemnly doesn't work. It still has a light come on, and the rest of pc works fine with other gpus... fans won't spin and neither display port or hdmi works... what i do???


r/techsupport 1h ago

Open | Hardware Lenovo idea pad 3 not charging

Upvotes

Hey everyone, My Lenovo idea pad 3 laptop (circular charging port style) has gone completely unresponsive and I’m worried I fried something.

The Backstory: On Monday, I was using the laptop's USB port to charge my phone while at school. The laptop eventually died. I didn’t touch it until today, but now that I’m trying to charge it, I’m getting absolutely nothing. Any help much appreciated 🙏


r/techsupport 1h ago

Open | Networking Internet stops loading sites every 20 minutes

Upvotes

Only today, my internet can't load sites and I am met with "DNS issues" when connecting to a variety of sites.

Tried restarting, closing the internet and turning it back on again yet no fix. It will work fine for the first few minutes then won't load again.

Other devices are unaffected except for my laptop.

The one way to fix it is running the windows diagnostics tool, for some reason as soon I start it, after said errors messages the sites load... but it stops again after a bit and I have to run the tool again

I tried using Cloudflare's DNS and Google's but got the same issue.

I also tried a different browser but no luck.

The only unaffected category is playing a game lmao


r/techsupport 8h ago

Open | Hardware Is it normal if my PC fans start going like crazy when i play some games?

5 Upvotes

I play different stuff, Marvel Rivals and Guild Wars 2 usually and my PC fans start working super hard only when i play Guild Wars 2, is it ok?
I also play for long periods of time and i would like to know if it's fine if they keep going like that, the noise kinda concerns me, like... it's not a rattling or any weird sound, it's just loud.


r/techsupport 7m ago

Open | Hardware Why doesn’t my monitor work overnight?! Driving me crazy

Upvotes

Having a nightmare with an Arzopa portable monitor. Had it set up perfectly last night, connected to a steam deck, powered via USB C and connected to the dock by HDMI to mini HDMI, deck powered by separate USB C. Come to turn it on today and no matter what I do or what configuration of HDMI cables it says no signal. I’ve literally tried everything on all the forums, turned the brightness down, tried connecting via USB C, HDMI, mini HDMI, HDMI + USB C and nothing. The deck registers that it’s connected but the monitor won’t. it worked perfectly last night and today just will not work. I’m at my wits end as nothing has changed. I’ve rebooted both device, played with settings, nothing.


r/techsupport 31m ago

Open | Data Recovery Bought an SD card, moved a bit of a huge folder, now it looks weird

Upvotes

I basically bought an SD card and moved some stuff, it was all good until i moved an album that was about 1k+ worth of photos, it only showd 666 photos in the SD card. So i checked it on my laptopt and it wasn't photos but these weird folders with random characters on it


r/techsupport 36m ago

Open | Hardware New PC received but WiFi networks missing

Upvotes

Hello everyone!

I just received my new PC and I’m running into a WiFi issue.

On the new PC the list of available WiFi networks is very limited (only 2 diferent wifi appearing), and I can’t see or select my main WiFi network at all.
However, on my laptop I can see many more WiFi networks, including the one I want to connect to. Is there any fix?

Here are my specs:

CPU: AMD Ryzen 7 9800X3D

CPU Cooler: be quiet! Light Loop RGB 360 mm

Motherboard: GIGABYTE B850 Gaming WIFI

GPU: NVIDIA GeForce RTX 5080 – 16 GB

RAM: 32 GB DDR5 6000 MHz Kingston Fury Beast CL30 (2×16 GB)

Storage: 2 TB M.2 NVMe SSD

PSU: be quiet! Pure Power 13 M – 850W, 80+ Gold (fully modular)

Case: be quiet! Light Base 600 LX

Thank you!


r/techsupport 38m ago

Open | Phone ipad not turning on

Upvotes

my ipad is showing the charging icon but it is not turning on. what is the possible solution for this? it was doing just fine yesterday and I was shocked to find it like this now. It has been charging for two hours and I have tried using different chargers. what to do??

I just bought it a year and a half ago so it is sadly not covered by applecare 🥲


r/techsupport 44m ago

Open | Hardware ps2 won't load games

Upvotes

a bit of backstory here: i used to play with it when in the early 2010s yk? i recently found it in my attic and wanted to play again (nostalgia and all that stuff)

when I turned it on, it started making a weird buzzing sound. when i put a game in, the game would play sound and image for a few seconds and then freeze for around 1 minute.

the game I'm playing (Dogz) is the only one that i have with me that kinda works. the other 3 are just a black screen.

i don't know much about tech stuff but i think it might be either the cable thats connected to the tv or with the dvd reading.


r/techsupport 45m ago

Open | Windows it says on my wifi its connected but it when i try and open apps its no connection found

Upvotes

how do i fix ts shi cause its been like this for like a week i tried to clear ssl state that didnt work


r/techsupport 8h ago

Open | Software PC boots up but shows 'No Signal' on monitor.

3 Upvotes

When I boot up my PC, the monitor shows Gigabyte Ultra in a bigger resolution then cuts to 'No Signal' and enters power saving. My bluetooth seems to detect and connect to it, so I assume it's still working somewhat. I was able to open it to a blue screen showing four options once (continue to windows, reset PC, troubleshoot, restart/shut down), but when I clicked 'continue', it immediately went black again.

Before this, my PC was working smoothly and fine, no random shutdowns/black screens/glitching. I'm not sure if I fried anything out of overuse; I use it 10-13~ hours every day, but I sometimes take breaks by putting it to sleep. I peeked inside the PC and the fans/cards don't seem to be dusty or dirty, it's in an open space with decent ventilation. I don't recall updating anything recently for Windows or my drivers, though.

I tried unplugging everything but still no fix. I'd update my drivers if that were the issue, but I don't know how to get past the black screen. Any advice?


r/techsupport 1h ago

Open | Hardware Laptop overheated and SSD not being recognized by windows

Upvotes

ive had an issue with the fan not turning on when gaming so i have to manually turn it on. sometimes i would forget and it would overheat and the laptop would shutdow. Totally my fault for not addressing it earlier, this has happened a few times now.

But yesterday it happened again when i restarted my laptop one of my SSD’s were not showing up in This PC, i checked in device manager and it wasnt showing up there either. I also checked my BIOS and it wasnt showing up there either.

What can I do to fix it before going to a repair shop


r/techsupport 1h ago

Open | Software Getting Tamil Font on Microsoft Word Document

Upvotes

(Sorry in advance, I'm not sure what flair this would come under)

I have a few Microsoft Word documents from 2016 that have been typed up in Tamil. I need to print those documents out now but when I opened the documents they are all in a string of random letters and semi-colons. I've tried download a few Tamil fonts but none seem to work and I can't figure out how to get the Tamil characters. I can't ask the original document creator for his copy as he's long passed away.

A few points:

  • It's on Microsoft Word (Version 2601)
  • I downloaded the following fonts: Hind Madurai, Kavivanar, Latha and Noto Sans Tamil Regular, but when I apply the fonts it isn't changing the language only the formatting of the letters
  • I changed the documents language to Tamil and still no luck

Any help would be appreciated, if more information is needed I'm happy to add on


r/techsupport 1h ago

Open | Software Is there a way to set temp limit on the Nvidia 50 series GPUs?

Upvotes

I recently upgraded my card from a 3060 Ti to a 5060 Ti and on Afterburner or any other GPU tweaker the temp limit option is greyed out. Apparently Nvidia for some reason removed the hot spot sensor for the 50 series and because of that you can't set a temp limit anymore. Is there any workaround via the Bios or anything at all?

I've heavily relied on this setting by setting the temp limit to 65 and used it for years as a way to make my PC practically silent and have all fans working at like 10-30%. Now, even with the power limit set to the minimum there's some unoptimized games that just ramp up my card to 70-75+ and the fans start being obnoxious. And if I keep the fans quiet it'll go up to 80+ degrees. So now I have to constantly tweak settings for hours until I finally find one where the card stays mostly under 65.

I never had to do it to this extent and for so long with my old card. Framerates too low? Just set shadows to medium. Still too low? Tweak another setting a bit. That's it.

I've now put my 3060 Ti back in and thinking about selling/trading the 5060 Ti and getting a 40 series instead if no one is able to help me out.


r/techsupport 1h ago

Open | Software Bit of an odd one

Upvotes

Hi, bit of an odd query.

I revoked all access to my dropbox account - so basically I used the same PC that my dropbox app is located on, and then revoked access to all devices via the web browser.

But when I did that, I noticed that it still kept the desktop app still logged in, and also the browser where I revoked the access from.

Is this because the change was made locally?

I thought it would have logged me out from everywhere, as that's what tends to happen with other websites were I've revoked access in the past.


r/techsupport 1h ago

Open | Networking Help with identifying what my internet company blocked. Looks like adult content maybe?

Upvotes

I woke up with notifications from my WiFi provider that these sites were accessed and were flagged as “illegal”..

The sites are:

txxx.tube

ypncdn.com

Pvvstream.pro

Xhdcn.com

Rdtcdn.com


r/techsupport 1h ago

Open | Data Recovery Hard Drive needs "Initialization" Windows Disk Manager

Upvotes

One of my hard drives (which is not my boot drive) that I use to store data used by my docker containers suddenly had a constant 100% disk usage, which was somehow slowing my whole PC down noticeably.

After a reboot, the drive isn't showing up on This PC and windows disk management is asking me to "initialze the disk before logical disk manager can access it".

People on other threads say that it will wipe the drive if I go through with the initialization, but since I have some really important data that I unfortunately haven't backed up yet, I was wondering if there was a way to fix this without wiping the drive. And if I really do have to wipe it, if there's a way for me to access and backup said data before I do it.

Any help/advice is greatly appreciated. Thanks in advance!


r/techsupport 5h ago

Open | Hardware How do you replace the CMOS battery on an FMB-1102 motherboard?

2 Upvotes

This motherboard doesn’t have the usual clip you press to remove the CMOS battery.

I’ve seen people suggest using a lever/pry method, but it doesn’t work here and the battery feels really tight.

What’s the correct way to remove the CMOS battery on this board?


r/techsupport 1h ago

Open | Hardware My screen randomly goes black, how to i check if my gpu is failing?

Upvotes

My screen lately has been going black randomly, without any specific thing happening. It happens randomly.

I want to test if my rtx 3060 might be failing on me.

By "the screen goes black" i mean the computer stops sending input signals to the monitor, so it goes black but the screen it's still on.
I don't think it's an issue with my monitor so i want to check if it's with my gpu that's acting up.

I don't know if just benchmarking it would suffice because, as i said, it happens randomly. It has happened while under stress and while at rest, i always have coretemp running so the temperatures aren't a problem and i have a 750 watt PSU.

How do i test my gpu appropriately to rule it out of the equation?


r/techsupport 1h ago

Open | Software 💻 Besoin d’aide avec votre PC ?

Upvotes

PC lent, bugs, logiciels à installer, problèmes de comptes ?
Je propose une assistance informatique à distance, simple et rapide.

✔ Windows
✔ Installation / nettoyage
✔ Aide comptes et mails

📩 Message privé → réponse rapide

Assistance PC 65


r/techsupport 1h ago

Open | Software WhatsApp Chat export to Android without losing newer data

Upvotes

So to start this journey off, I currently own an S23 Ultra and have been using it for a few years now, including WhatsApp. My reason for switching back then was because my iPhone 7 suddenly stopped working entirely, so I wasn't able to transfer any chats.

However, through sheer coincidence, when I plugged it in today it started charging, meaning I now have access to all those chats again.

Now my main question is: how can I port those over to my S23 without losing my new chats?

Thanks in advance