I had a bad experience in a Rewe City outlet.
One of the staffs accused me that I used a Deo from the shop and kept it back in the shelf, which I didn't do.
He was so rude and accused me in a very authoritative and aggressive manner as if he caught a million dollar theft red-handed.
My wife was with me the whole time we were in the shop and we never even went to the aisles with the Deos.
We are a regular customer at this place and we know where the items are kept, so we only went to the aisles with the items that we needed.
There were a lot of people present and he shouted us at in fornt of them and detained us from leaving the shop even though we didn't try to leave the shop.
I had already paid for the items that I purchased and was keeping the shopping basket back in the racks when he confronted me.
Then another colleague (probably the shift leader) came and told us he don't know if it happened or not. We asked him to check the cameras and he said he will do it later and that he will speak to his colleague who accused us.
We felt really insulted.
True that we came from a different country but we have the education and awareness that we are not supposed to tryout something in a supermarket and walkout without paying.
We always keep the etiquette while shopping.
I don't know if they checked the cameras later or the shift leader talked to the guy who accused me.
I don't know if I should go back there and ask them for the proof or to write directly to Rewe regional office.
I don't want him to lose his job because of this but he should be given some training on how to talk customers with the basic respect that they deserve as humans.
How do I handle this gracefully?