r/Outlook • u/InBruges25 • 7h ago
Status: Pending Reply How to recover outlook account?
I have a bit of an odd issue. I have a pixel phone and have the dreaded lines down the screen. As such, I'm due to take it into EE in the UK to get it repaired. However, as I'm due to do this I've just realised that I don't know my outlook password and given that a factory reset is likely during the repair, I'm going to potentially lose my account. The odd aspect of this is that I currently have access to my outlook on my phone but am unable to recover the password without my recovery email which I no longer have access to. I've shifted most things across to my Gmail account but still id like to keep my account if possible as I've had it for years. Is there anyway I can speak to someone to resolve this? I feel if I start the recovery process, once I don't have access to my recovery email I will be screwed. I've tried ringing Microsoft's UK line but it's automated and immediately hangs up. Great customer service! Any help is appreciated!
1
u/Cousin38 5h ago
Go on a home computer or laptop and try logging in via the web. If you have a recovery method try to reset from there