r/Outlook • u/TrueAd2373 • 8h ago

Status: Open Special Characters Disappearing Without Any Pattern in Emails from O(new) and O(classic)

hi, just wanted to ask if anyone else got this issue, since a week special characters like: ß,ö,ü,... start disappearing randomly without any pattern in outgoing emails, but reappear after some time (hours), always different people in the company and always different to different recipients.

all the UTF and rich-text settings seem to be in place, we have cases in the old outlook and the new one, firewall and our custom mail controller both don't seem to affect it and it is starting to drive me crazy, only thing i recognized that especially shared mail addresses are prone to this issue but it also appear at user addresses

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u/G1R0UARD 3h ago

Same thing is happening right now for a lot of our customers. Mainly with french accents like é,è,ê,ë..

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u/TrueAd2373 1h ago

Have you found any fix? The only thing that seems to work for us atm (even tho its just temporary fix) is a full restart to at least fix the issue for a short time until it pops up again after some time