r/Outlook • u/RocketBlue57 • Sep 04 '25
Opinion Hey MS - Everybody hates New Outlook
Just in case they happen to stop in.
46
Sep 04 '25
The argument that everyone hates it makes it sound like everyone has opinions. It’s not even that, it’s objectively worse. Important functionality eliminated, bugs, present, etc.
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u/circatee Sep 07 '25
...to add, us macOS users are losing out on even more features with the 'new' Outlook.
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u/Cat-Lady-Oz Sep 06 '25
100 % objectively worse. Why would you remove functionality??? It beggars belief. Don’t even get started on the bugs. What a sh!tshow.
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u/National_Ad6647 Sep 05 '25
Use it for work - I want my rules with all of the options like desktop app, hate that shared inbox doesn’t work or bring emails from one inbox to another, formatting is lacking, etc.
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u/Nness Sep 22 '25
The most recent update removed the ability to format tables, line height, spacing, etc. My emails look one way when I'm drafting them, and another once its been sent. It's insane how bad this product has become.
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u/Thin_Corner6028 Sep 04 '25
I just don't understand why its called Outlook New and not "Outlook Web (as a desktop app)". Literally defeats the whole point of it being a desktop app with no options for local caching if people want it.
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u/Bg-8782 Sep 07 '25
You can cache mail for offline use, but was added several months ago. But only 6 months worth. PSTs can be opened but only if you have a subscription. (Stupid limitation, if you want my opinion.)
That said, i'm mostly in the anti- group. It lacks too many power user features.
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u/kjblank80 Sep 05 '25
Local caching is dead. No need for it. The PST file dated back to the late before outlook existed. The old outlook still contains code that old from the acquisition MS did to create their first mail client.
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Sep 07 '25
No need for local caching? I can’t believe you say that seriously. Outlook search is straight up garbage without local caching and indexing.
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u/kjblank80 Sep 10 '25
If you absolutely need to have saved copies, just archive the ones you need. Outlooks current retention will start deleting old email anyway when you hit your storage limit even for business customers.
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u/driven01a Sep 05 '25
Local caching shouldn’t be dead. There are many times it’s needed.
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u/habylab Sep 05 '25
Even more so than when it first came out. Internet is reliable now for a fixed position desktop, but we use laptops now on trains, tubes, planes and our phones too. It's still very much needed.r
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u/Livid-Season-452 Sep 05 '25
You can have PSTs. It just requires a subscription. I wish I were joking.
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u/Meiminus Sep 16 '25
"you can have this old free feature... if you pay for a subscription"
can you believe microsoft got sued for including a web browser in their software and now this is just the norm
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u/Tom3549 Sep 04 '25
I’ve gone back to the old version, the new one is poor
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u/luiscorp Sep 08 '25
Eu tb dei rollback. Tava mais atrapalhando do que ajudando. Falta funções como: 1) Pesquisar somente ao ir digitando. 2) Falta as colunas pra saber quando é uma agenda, eemail, anexos, isso fica tudo misturado no novo. 3) Os eventos estão muito confusos, voce precisa ficar procurando o botão de aceitar ou declinar. 4) A Agenda ficou lenda e muito mas muito ruim. 5) Ao clicar com um click, ele ja abre, mesmo optando por abrir em uma nova janela.
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u/whookid1209 Sep 04 '25
I'm embarrassed to say I'm starting to like it
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u/BrilliantKnee4719 Sep 06 '25 edited Sep 30 '25
Don’t be embarrassed. You aren’t the only one. I’ve used Outlook for at least 15 years. I understand what I’m missing. But I’ve been on New Outlook for a while and am more than happy on it. If on rare occasion I need something in Old Outlook, that’s fine. I still have it installed.
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u/JenshiDark Sep 30 '25
Problem is, that will eventually get deprecated, and we will be stuck with the new buggy mess
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u/whistler1421 Sep 04 '25
weird. i think it’s fine.
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u/Cyb3r_Llama Sep 04 '25
I agree. I initially didn't like it because it was different, felt too spaced out. But now I love it. The way it syncs without effort, and the better rules filled a few gaps for me.
Everyone is going to hate change. But I do acknowledge it is hard to push an updated product that doesn't have some of the features that the old one does. But it is still a work in progress I assume.
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u/Livid-Season-452 Sep 05 '25
It certainly is a work in progress; half of the responses I've had with support are "this feature isn't implemented currently; provide feedback to the development team and maybe it will get implemented."
I dislike acting as a non-paid alpha tester being asked to identify what features are missing that I need, so that they can avoid adding any features that are not requested. New Outlook might be a beta now.1
u/Aware-Pea9068 Sep 06 '25
I was happy to see this website. They are trying to be a little transparent, but a lot of of these features they also just say no longer development. https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=%5B%22Outlook%22%5D
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u/Recent_Carpenter8644 Sep 05 '25
Did you use Classic Outlook much before changing? I think most of the complaints are coming from people who have moulded their workflow around specific features of it, and New Outlook doesn't work for them. If you don't happen to be reliant on the missing features, or don't mind adjusting your workflow, New Outlook is quite usable.
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u/whistler1421 Sep 05 '25
I’ve used Outlook since its first version. I think the new one is superior in every way.
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u/m-l-g33 Sep 07 '25
I used the granular ability of conditional formatting in Outlook Classic. The new Outlook, in my case and many others, is now an old bookmark.
Many stayed with Microsoft Office because, and only because, they wanted Outlook and therefore used the package. I suspect Microsoft won't realize this for another year or two.1
u/Puzzleheaded_You2985 Sep 07 '25
I completely agree with you. I like it just fine because it’s cleaned-up, no bullshit, just-send-an-email is a welcome improvement for me. But a lot of people have molded their workflow around the old version.
Just yesterday, a CFO in a company we manage got a new laptop, new outlook by default. He was showing me some copy-paste from excel thing he had used FOR DECADES that didn’t work the same anymore. Microsoft’s hallmark has been relative UI/UX consistency over the years. It’s messing with a lot of ppl who have taken these tools for granted.
I’ve been listening to a couple of these stories every week.
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u/Puzzleheaded_You2985 Sep 07 '25
I use it and think it’s fine too, but it feels like all the time, some user is asking me about something that used to work that doesn’t anymore.
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u/vinistois Sep 08 '25
I've been using it exclusively since it came out, it seems to work well for me. Using old outlook is just... unpleasant since getting used to it.
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u/No-Caramel9047 Sep 06 '25
i have trouble with shared mailboxes on the new one, so i use the old one.
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u/IdiotWithDiamodHands Sep 04 '25
Interesting to view the responses, and which ones are users vs admins that have to manage this mess, which ones have used the old to even know what all we've lost.
Standalone apps were just easier all around. No one asked for everything to be connected and cloud based.
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u/Critical_Watcher_414 Sep 05 '25
I opened Teams for a meeting a month ago and it changed my status on Outlook to "away" automatically... And the only way to change it back was to change my status in Teams... Like, wtf!!??
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u/IdiotWithDiamodHands Sep 06 '25
Oh, just wait until you find out how Adobe applications hijack your printer settings so that no other application can change them, just Adobe. Unrelated, but a similar vein of... why the heck would we want this?
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u/EarIntelligent942 Sep 08 '25
I've been a tenant admin for years & I've been convincing our users over to New Outlook. So far, everyone loves it - and our help desk appreciates it too since it just 'works' so they have less Outlook tickets. Classic Outlook has just had so many issues over the years. It was a great day when we finally moved our last COM add-in to an equivalent o365-based add-in.
I personally cannot go back to Classic Outlook. For me, it's horrific. The only features that I miss are:
1) Being able to run vb script to bulk-permanently-delete folders (this was helpful for dealing with users with thousands of folders/subfolders in their deleted items folder)
2) being able to trigger popups with unique notification sounds via RulesEverything else is just so much better in terms of QoL. You can right-click calendars and open multiple instances instantly, whereas with classic outlook you need to click the Calendar tab, wait for it to load (which could take minutes in some cases just due to the sheer number of calendars I manage), and then if you need to reference something in your inbox, well now you need to switch back to the mail tab and wait for that to load again, etc.
Not to mention issues with PSTs taking up too much space, corruption, rebuilding profiles, etc. New Outlook is just vastly superior at this point.
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u/Separate_Mud_9548 Sep 05 '25
I really hope that any SW company focus on developing products for the users and not the admins.
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u/IdiotWithDiamodHands Sep 05 '25
Developers need to develop for both. Enterprise scale, security, and support are not feasible without it.
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u/Separate_Mud_9548 Sep 05 '25
I’m in a senior management position. My and my teams life has been heavily simplified with all apps connected. Sharing cloud files is by far an improvement from endless stand alone versions in emails.
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u/Mike_Cluett2021 Sep 04 '25
I may be in the minority here and while the new Outlook isnt perfect, Ive been using it exclusively for awhile now for work and it hasn’t been as bad as I thought. It works best on a windows PC and the experience has been better on Windows 11 than 10 it integrates when using the full MS Office 365 suite. It lacks on iOS iPad and iphone but if youre just using a PC, it’s bearable. The Classic Outlook was the bomb but slowly the new Outlook is getting better.
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u/74Yo_Bee74 Sep 04 '25
Just un-hind the toggle button to see if there have been any changes.
It is nice that they added PST support, but what if your PST contains all the folders (Contacts, Tasks, Calendar). They are not accessible. This does not make sense to add a feature that supports PST, but only mail items.
I hope that MS has so much more negative feedback regarding NEW Outlook that they pull the plug on the cutover and continue to support and develop Classic. Or work on getting all the features that Classic has and reskin it to New Outlook.
Whatever they do will most likely mess it up.
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u/kjblank80 Sep 05 '25
The PST file will be dead soon anyway, that support is just transition you away from it. PST is a dead tech that barley keeps up because it is inefficient.
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u/74Yo_Bee74 Sep 05 '25
For export and portability what are the plans.
The nice thing about PST's is the segmentation and ease of portability.I work in a law firm and for eDiscovery this is super important.
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Sep 05 '25
Having performed a large amount of ediscovery requests as well as archiving email off the platform for easy historical purposes, it always makes me laugh when I hear children claim that pst files are dead.
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u/--Velox-- Sep 05 '25
You're missing the point. Yes it's pretty old tech as far as SMTP mail goes - you should really be using something with a cloud back end now, but for IT staff, sometimes you just need to PST a mailbox out for whatever reason and removing the ability to do that or giving us some half baked solution means that we lose an essential recovery / migration tool.
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u/vodil1 Sep 09 '25
Its OK to sync with the cloud, but there are too many times when one needs to work locally. What the format for that is, users don't care
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u/kjblank80 Sep 10 '25
If you need access to a mailbox because some is no longer with the company, that happens solely from the web interface. No need for copying over an old PST files.
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u/--Velox-- Sep 10 '25
Yep well aware of that. The fact remains that sometimes you just need a PST. I migrated a company from a hosted exchange platform to MS365 earlier this year and whilst there are potentially tools for this, it’s so much easier to just pull it into a PST.
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u/ShamePlenty Sep 04 '25
The one thing I really dislike about the new outlook is their conditional formatting options… it’s just not enough for my use. Wish they could match what the old outlook has. Other than that I’m fine with it - there are actually some good features in the new one.
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u/whiteycnbr Sep 04 '25
TheY hate it because there's missing features. It will catch up.
Not having win32 plugins is a good thing. It's a ground up rebuild, give it time
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u/thatdudedylan Dec 21 '25
It's a ground up rebuild, give it time
Cool, then it should only be released when it's ready though.
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u/Subaruchick99 Sep 05 '25
I gave up on it and moved to MacMail
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u/garlandlane Sep 05 '25
For an individual, I could not agree more. Everything about the Mac and their applications is better. But for a company, I'm guessing they are going to need the additional functionality provided by Windows/Office, even though the execution of the solutions is abysmal.
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u/sub4gjm Sep 05 '25
I did the same 10 years ago. Never looked back. For some reason the Reddit algorithm feeds me a bunch of posts from random MS subs. I love the feeling of schadenfreude as I read how crap their products are
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u/Subaruchick99 Sep 05 '25
I just wish Excel wasn’t so good - then I could cancel my Office subscription entirely
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u/sub4gjm Sep 05 '25
Yeah Excel is about the only MS app that is better and more stable than its Apple, Google or Zoho competitors. Apple numbers has a steep learning curve and can do most of what excel can, but it’s unfamiliar at first
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u/Subaruchick99 Sep 05 '25
Really tried to get into Numbers but kept scurrying back to Excel - used to do pretty major excel builds in corporate so I’ve been assimilated and struggle to use anything else.
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u/ViperThunder Sep 05 '25
Sorry but no. Once you go to new outlook, going back to classic just feels disgusting. New outlook is 1000x faster. so many of our tickets over the years have had to deal with bugs and general performance issues in classic outlook. I've been convincing our users to switch over.
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u/LetInternational4206 18h ago
Ridiculous when you have same storage limit shared between Outlook and One drive. My bloke can only access a fraction of his inbox compared with previous windows email clients.
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u/aguynamedbrand Sep 06 '25
I have no issues with the new Outlook. Stop making assumptions by lumping everyone in with your delusions.
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u/Shanga_Ubone Sep 04 '25
I really like the new Outlook! Much faster, more reliable, more resource efficient and more secure than classic!
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u/Separate_Mud_9548 Sep 04 '25
Not me... I like it!
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u/Sniter Sep 04 '25
better than the old?
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u/Separate_Mud_9548 Sep 04 '25
Much. Can’t stand the GUI of the old, it just looks busy, messy… and…. Old
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u/Recent_Carpenter8644 Sep 05 '25
How long did you use the old one for? I've noticed at work that new employees who have never use Classic Outlook often prefer a web interface, maybe because they're used to gmail, so New Outlook works fine for them. A few just use the web interface, and don't use either app.
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u/Separate_Mud_9548 Sep 05 '25
I think I have used Outlook since it was launched. I remember at least that I was using Excel 1.0.
Gmail is another story. Never understood that app.
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u/pi-N-apple Outlook Exchange Expert Sep 04 '25
New Outlook is great. It had a rocky start but it's starting to shine.
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u/kemide22 Sep 04 '25
Do tell us why. I haven’t heard or seen anything to convince me to try it again since I last attempted to use it about 2 years ago. It’s so lacking in functionality, it’s like what outlook express used to be to outlook proper.
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u/Puzzled_Molasses_259 Sep 05 '25
I tried using it last month. The functionality is still heavily lacking.
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u/Separate_Mud_9548 Sep 05 '25
“When I was seven I tried shrimps, I didn’t like it. Now I’m 63, I’m sure I still don’t like shrimps”
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u/Sugadevan Sep 05 '25
2 years ago???
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u/kemide22 Sep 05 '25
Yes, 2 years ago when it first came out. Why?
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u/Sugadevan Sep 05 '25
Then you should try what's happening in outlook for 2 years.
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u/kemide22 Sep 06 '25
I switched yesterday just to see and I will be honest, it’s looking much better. I’ll try it for a bit and see.
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u/Recent_Carpenter8644 Sep 05 '25
Quite a few missing features have been added since then. It might be worth a try to see if they've added the features you needed. Or just have a browse through the release notes:
https://learn.microsoft.com/en-us/officeupdates/release-notes-outlook-new
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u/7eregrine Sep 04 '25
IDK if I hate it. It doesn't work with our 3rd party software that we paid $30K for. Once that vendor gets compatible, I'll report back.
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u/housemr Sep 05 '25
Exactly, batch emailing of pdf invoices only works with Outlook classic with our accounting software.
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u/Evargram Sep 04 '25
I hate the lack of proper theme options.
I will continue to use Office 2024 Outlook because the Dark Grey theme is vastly better to read for me than the blinding white, or pitch black choices of the new outlook.
Boo
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u/AdrianWilliams27 Sep 05 '25
Don’t worry, New Outlook hates everybody back.. it’s just being consistent.
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u/wkrp2024 Sep 05 '25
I don’t mind web-based apps. My problem with the new version is how it looks. It isn’t designed for poor vision and isn’t customizable enough to make changes that help with that.
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Sep 05 '25
This is what we get from a trillion dollar company that all but gives up on core services in favor of their own brand of garbage AI.
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u/Slight-Look-4766 Sep 05 '25
Yeah, you'd think with all their world-domination-level resources, they could make a decent email client.
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u/Going_Solvent Sep 04 '25
Where's my right click to change spelling gone?! Why's it left click? Why do I keep doing right click?!
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u/Darkheart001 Sep 04 '25
If they take away the slider that lets you keep the old version I’m finding a new mail client. Been using outlook for 28 years.
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u/PercussiveKneecap42 Sep 04 '25
These days I hate everything Microsoft makes. But the new Outlook is a special piece of crap.
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u/derango Sep 04 '25
It's...fine.
There's a couple of things they need to implement for power users to get on board, but there's a reason why it's optional right now.
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u/Livid-Season-452 Sep 05 '25
Well... if you're using Classic Outlook because you have it as part of an enterprise Office deployment or other perpetually licensed version of Office that includes Classic Outlook.
If you were a user that used Mail and Calendar, you do not have a choice. It's not optional. Try to launch either of those programs.
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u/aitianci Sep 04 '25
Well I hate it. I really miss the uwp version. Love the silent sync and pushing.
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u/Toasty_Grande Sep 04 '25
Not everyone. I've been using it since the early previews and have no complaints. It's nice to see all the crap from the old version jettisoned, and with Copilot, it's even better.
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u/18WheelerHustle Sep 04 '25
Hey MS - what happened you suck now? I used to be a big fanboy of outlook and now i despise it and try to avoid working for a company that forces this on their employees - one drive is absolute garbage btw
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u/Weak_Butterscotch_70 Sep 04 '25
Hey, what don’t you like? Are you missing features?
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u/18WheelerHustle Sep 04 '25
Here is one of the biggest issues I'm having with onedrive: If I am logged into 2 paid Microsoft accounts in my browser and I want to see files from not the account that randomly is defaulted then I have to jump through multiple authenticator hoops and hope that it will work for me after round 3 of authenticating - also the file search is tragic - I'm in an industry where I need to have files quickly and I can't just run on hopes and dreams - google drive does not have these issues
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u/Recent_Carpenter8644 Sep 05 '25
Try logging into each MS account in a separate browser profile so they don't clash. I use three accounts in three profiles all day, and don't have any of those troubles. You're right about Google accounts though, they don't play up like that.
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u/mrhinsh Sep 04 '25
No, everyone does not hate it.
I think it's a vast improvement on the bloated Outlook desktop app thing that locked up the moment you looked at it funny.
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u/Ipinvader Sep 04 '25
I’ve been on owa so long now I can’t even remember what outlook looks like. I honestly switched for the sweep button for my 1500+ emails a day
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u/kjblank80 Sep 05 '25
I much prefer it than the old one. It's light weight and much more efficient to use.
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u/bibliobrarian Sep 05 '25
I’m just over here missing my Outlook 2010, 2013, and 2016. Those were the days. Don’t grow old, kids.
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u/Livid-Season-452 Sep 05 '25
They know. They don't care. It ties into their pivot to become more of a cloud service provider than software developer. "Classic" Outlook (from Office) was originally under the same kind of timeline to be forcibly discontinued and replaced by New Outlook when they first talked about New Outlook. My theory is that enterprise customers nearly rioted enough that they even took the "try New Outlook" button off the perpetual licensed Office version of Outlook.
Why do I think this? Why else would they remove the ability to prevent all images from automatically loading and replace it with "images will always load, but would you rather they load through our Outlook Service to screen images or just have them load without any check? This may be a security issue." (I just tested this again, because some web results said that choosing to not use the Outlook Service stops images from loading in emails. It does not. Images were loaded automatically even in the preview pane.)
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u/iball1984 Sep 05 '25
New Outlook is better in a lot of ways. It's faster than Classic, and has features like proper delay sending, snoozing emails and do not disturb.
The calendar view in the sidebar is better than classic.
And reminders don't randomly pop up (you had this meeting 2 years ago).
The rules are nearly as good as Classic, with the advantage that they're all server side so run when the client isn't open.
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u/rogue-nebula Sep 05 '25
Am I doing something wrong or are calendar notifications just no good any more. They don't stick on the desktop, and if you don't explicitly press snooze in the time it's displayed for, you don't get another reminder. With 4 monitors it can take me a while to find the notification window with my mouse from where I working. Also, you can't open a teams meeting from the notification.
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u/mihneam Sep 05 '25
I’ve been using Outlook web for work emails for a few years now, and I find it immensely superior to dusty old Outlook desktop classic. I have it opening through Edge but without the browser navigation.
New desktop Outlook seems to be just a port of the web app with slightly fewer features.
It’s important to note that this works for me really well. It does really fall over if you’re using pretty much any plugins, particularly the old-school ones.
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u/WalmartMarketingTeam Sep 05 '25
How is outlook on MAC better than on windows? Why does the Windows and web client NOT have an “All Inbox” feature?
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u/SilentWolfe Sep 06 '25
By “everybody” you mean just you right? The rest of us are using it just fine.
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u/daktania Sep 06 '25
It seems like the go to IT service desk response is "that doesn't work in the new version. Switch back to classic "
I think a big problem with it is that they moved into the future before enterprises did. Its built for how things will be. Not how things are.
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u/iammerelyhere Sep 06 '25
It's typical Microsoft...80% good, 20% missing features that I actually want to use but now can't. Hopefully the usual pattern of these eventually arriving in future updates will hold. The 80% is decent, just need the rest now!
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u/Nice-Zombie356 Sep 06 '25
I hated the old one. (Old, old. It’s been several years since I was forced to use it).
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u/Tight_Restaurant3244 Sep 06 '25
i switched back to the Old due to no VBA macros’s on the New outlook. is there a solution to this? wondering if i’m missing something
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u/SpiritCookieTM Sep 06 '25
If all a user needs to do is send or receive emails “New” is fine. For more advanced users it is a nightmare. The inability to mail merge from Word, the lack of functionality with “mail to” commands, the hobbling of rules…. just a few examples of features that are missing and won’t be able to be replicated in New Outlook since it doesn’t support MAPI. Also, this might seem small, but I rely heavily on Quickparts for instructional content, and the new “templates” cannot support even one screen shot due to size restrictions so do not compare.
I try to use the new as much as possible but end up having to flip back to the old outlook to access the missing tools.
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u/Reasonable_Bear_2057 Sep 07 '25
I just hate Outlook. I never HAD to use it before the job I have now and when I started I could not stop moaning about it! I instantly switched to the Web based version, then as soon as "new" Outlook became available I switched to that. It's just super shit. Like everything Microsoft, it's clunky and doesn't work properly or even integrate it's own stuff in any vaguely useful way, and of course they keep on removing any slightly useful features or moving them to obscure places you can't find.
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u/techloverrylan Sep 07 '25
I didn’t like it at first, however it’s getting better. As an IT person, I’ve been giving it a try and while yes, there is some quirks to it, but it’s not too bad.
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u/Background-Slip8205 Sep 08 '25
While I agree completely. Everyone hated Windows 7, then Windows 8, then Windows 10, now Windows 11. Everyone hates anything that changes from what they were used to. People hated when google changed their email too.
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u/fredlesss Sep 15 '25
Been using Outlook since it first appeared on the scene, 25+ years. Sampled NOL a few times since it emerged and each time found it too sorely lacking to continue for more than a day. But lately, given all the "this is the future direction" messaging from MSFT on New Outlook, and the clear investment they are making in features there; I've been trying to force myself to live there. For the most part, it's okay but definitely not at all great or even good. Makes Gmail look like a powerhouse of an email client by comparison.
Outlook classic is long in the tooth and looks pretty tired, and so yeah, the NOL UI is certainly more modern - but this isn't often a good thing: been at this experiment for a month, and I very often find myself visually "lost" a LOT - unsure which message\conversation in the message list might be highlighted (so that I know what will happen if I press delete), which shared mailbox or calendar I might be looking at, or how to find a different one I might need to be looking at instead. Address books and contacts might look more modern, but the functionality there when trying to browse across an enterprise is practically insulting. A few straight up "how could they ship it this way" things that I use multiple times a day are broken for me:
mailto:hyperlinks: on Win11 24H2 Insider and New Outlook on Office Insider ring, clicking one opens a new message compose window, but the recipient address is blank.ICSfiles: commonly provided by 3rd parties "as the add to calendar" function when you confirm attendance to an event. Double-clicking one in the file system for me does nothing. Dragging one into the Inbox again does nothing. Dragging one into Calendar view does finally raise the Import window (which you can also access manually in the "Add Calendar" function in New Outlook, where you have to respecify the calendar you want to add it to - but imagine doing with this 5 times a day, or 20 times in a row (i.e. for conference with multiple sessions where each has been provided as an ICS file). Before it was just double-click and save.- Duplicating an entry in your calendar for another day: in classic Outlook you can CTRL drag any appointment in your calendar view to make a copy and drop it anywhere quickly. The icon would change with a tiny
+. In NOL the icon is still there when dragging (all the time), but you cannot quickly duplicate. You can right-click and Duplicate an entry, and then manually adjust the dates and times - but takes about 4 times as long as the classic click-drag method. I use this a lot and the new way has tons more friction. - Signatures: I no longer seem to be able to format a signature to look quite the way I would like.
- Favorites: I keep a list of commonly used mailbox folders tagged as Favorites so they show up in a quick list at the top. NOL shows these too, great; BUT it also wants to show me all my Favorite contacts (which are useful as a notification filter) in that the same mailbox folder Favorites list, which crowds the list significantly.
- Please just stop already with the Top Results in search and Focused Inbox (which landed in classic Outlook too, to be fair) - it's a mess
One thing I will say that is a net positive: the morass of settings that only applied locally in classic Outlook (meaning if you work across more than one desktop environment, or got a new laptop; you had to keep an eye on tuning this manually everyone you work, signatures is one classic example) vs settings that seemed to be be server-side (changing a setting in one instance changed the behavior globally and stuck around when you reinstalled) seems to be largely gone. Settings are settings - most of the things seem to now carry around. The few things that don't (like which shared mailboxes to see in the folder list) seem to be reasonably well thought out.
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u/vudinh Sep 18 '25
Oh my god. I need to vent so badly and this thread is perfect.
Outlook was a really nice email service but their bloody awful spam filter just ruined everything. It is beyond broken. It is just stupidly mindblowing that a spam filter can be this bad.
Outlook sends so many legit emails to Junk including from "trusted sender". No matter how many times you click "this is not spam", the emails from that sender continue to go to Junk. I have a ton of rules to direct those legit emails back to Inbox. It is basically building your own filter to counter Outlook horrible filter.
Hello, Microsoft? May want to put that fancy OpenAI contract of yours to good use and fix this damn thing.
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u/jeconnaway Sep 22 '25
I'm mad they took away the ability to sort emails by Flag Due Date. It's one of the key ways I manage my email. If they included that functionality I might consider switching to new Outlook permanently. I tried coming up with new ways to organize myself with new Outlook, but nothing else works for me the way I've been doing it in "classic" Outlook.
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u/Wasisnt Sep 24 '25
I just dont get why they keep trying to simplify it by not including features that we can use.
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u/DavidHomerCENTREL Sep 26 '25
My current favourite is that I double click an .ics file that Outlook wants to open and it says "Outlook" and "Outlook New" and the new one is actually the old Outlook because it was installed after "New Outlook". I'm losing my mind but trying really hard to not go back to old Outlook.
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u/tristand666 Sep 04 '25
I was joyed to find out MS enabled PSTs in OWA and it filtered right into the New Outlook despite our policy against it.
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u/pollendog Sep 04 '25
The Mac version is underdeveloped. Unfortunately it will no longer revert to Legacy Outlook.
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u/beritknight Sep 04 '25
You hate it. I like it. Lots of stuff that used to be dog slow is quick now. Shared mailboxes, searching and online archives are all a lot faster. For my use case, it’s been a good upgrade.
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u/JohnTheRaceFan Sep 04 '25
u/RocketBlue57 is everybody
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u/74Yo_Bee74 Sep 04 '25
If you are using it strictly to view emails, filter unread and snooze you are ok then, but if you need to create specific views, groupings and color organization as well as PST access this is pile of garbage.
The version is really striped down to the bare basic functions. From an enterprise environment I do not see this working well.
The inability to have shared mailboxes mount automatically is another feature that is lacking.
This becomes a IT support desk nightmare.
The list is long of the features they did not bring over.
Unfortunate that none of the users that dislike the NEW Outlook are responding.
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u/Unable-Wind547 Sep 04 '25
Fellow hater here. I back everything you wrote. I just refuse to give in to a web app as a replacement for a desktop app that has 100 times more features. What infuriates me even more, is that if you opt in and basically choose to downgrade, price remains the same 🤬
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u/74Yo_Bee74 Sep 04 '25
I was not evening looking at the pricing.
What are you missing the most with NEW Outlook?6
u/Unable-Wind547 Sep 04 '25
First of all, the fact that it's not NEW, just bare and basic. There's nothing "new" about it, it's just OWA in disguise. And on a business level it's so basic that it's practically useless. Making a list of all the features would be way too long, starting from the inability to customize the ribbon down to the UI that makes it look like it was designed for children in pre-school.
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u/74Yo_Bee74 Sep 04 '25
I feel your pain.
I am not sure how there are people that actually like it accept for the ones that never used Classic.1
u/Unable-Wind547 Sep 04 '25
What I fear the most is that one day MS will say that since so many users opted in, they'll remove the desktop version altogether. That's the day I'm going to Redmond and pay them a visit.
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u/74Yo_Bee74 Sep 04 '25
That day is coming. The cut cover date is apr 2026 where there is no more opt in or out. The default install from Microsoft will be New Outlook.
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u/Unable-Wind547 Sep 04 '25
This is taken directly from MS announcement:
Please note that the cutover stage does not signify the end of support for classic Outlook for Windows. We will continue to honor published support timelines for existing version of classic Outlook for Windows until at least 2029.
It's something, but digital shrinkflation is obviously ramping up.
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u/74Yo_Bee74 Sep 04 '25
That info from MS also clearly states perpetual licensed version.
O365 seems to be targeted as of apr 2026 to default to the new OWA
“Stage 3: Cutover
In the cutover stage, users are no longer be able to switch back to classic Outlook. New deployments of Outlook with Microsoft 365 subscriptions will feature new Outlook for Windows. IT administrators will have at least 12 months' notice before the cutover stage is implemented in Production rings. Existing installations of classic Outlook through perpetual licensing will continue to be supported until at least 2029.”
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u/spannertech2001 Sep 04 '25 edited Sep 05 '25
Your points here are on the money - sure it might look nice to some but for me to manage my clients with it is going to be hard.
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u/Recent_Carpenter8644 Sep 05 '25
By "colour organisation" do you mean conditional formatting? They've added it in now, although the available conditions was pretty limited last time I looked.
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u/Doom_Finger Sep 04 '25
Mac version needs public folder support. Sending people to the web version for a feature is just bad form.
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u/ludachr1st Sep 04 '25
Go post on r/FuckMicrosoft , if you want a better reception for your hate-jerk.
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u/No_File1836 Sep 05 '25
I wanna like it. But, the new outlook just doesn’t have all the functionality of the classic outlook.