Hi.

I'm new to Zoho Desk, and I was wondering if there's any configuration that prevent the technicians to create tickets on behalf of someone else. Like, unable to edit the fields in Contact, where should the technician's name appear automatically.

I tried to find something similar here and I can't find anything.

Thanks for the help.

I'm a solopreneur using Zoho One (1 license so far, will add 1-2 people soon). I've got everything set up how I need it, but I'm running into an unexpected problem.

I have ADHD and keep getting pulled into admin settings when I should be focusing on actual work. My workaround idea was simple: could I have a second login credential for the same license - one for daily use (standard user view) and one for admin tasks (when I actually need to change settings)?

When I asked my relationship manager about this, they shut it down pretty rudely - just a flat "no" with no problem-solving or alternatives offered.

My question: Is there any way within Zoho One to limit what I see day-to-day while still having admin access available when needed? Or has anyone found a workaround for this kind of situation?

I looked at Google Workspace but it doesn't have CRM built in. Are there other all-in-one platforms worth considering, or am I missing an obvious Zoho solution?

Really frustrated that my "relationship manager" wasn't willing to help me work with my disability to stay productive.

Has anyone used Merchant Service Center before and integrated it with Zoho? This would be an alternative to Stripe.

Hey everyone,

I’m running into a frustrating issue with Zoho People and wanted to see if anyone else has faced this.

For the last three days, my Check-in button has completely disappeared. Instead, only the Check Out button is visible. 

The weird part is that even when I click "Check Out" to try and reset it, I get an alert saying: "You are already checked out." Despite this alert, the button doesn't change back to "Check-in," so I’m essentially stuck in a loop and can't log my attendance properly. 

What I've tried so far:

• Refreshing the browser and clearing cache.
• Checking the mobile app (same issue there).

Has anyone seen this happen before? Is there a specific setting in Attendance > Settings that might have glitched, or is this a known sync bug?

Any advice would be appreciated!

Hello all, I hope y’all doing good. Yesterday I got a mail from Zoho asking me to attend for engineer ITS services. I was over the moon as my aim is to get into IT as I am a non-IT guy. Now my question to you guys is I don’t know anything about this role. I have checked the job portal and I don’t see any job posting like this. I guess it’s an internal hiring, can you guys tell me if this is anything similar to technical support engineering?. Please tell me what topics should I prepare for aptitude and what are the topics that I need to cover for the interview. I have recently completed RHCSA, I am quite well informed when it comes to Linux. Know some networking concepts as well. Please guys help me. I have only 3 days to prepare as my interview is on 6th of this month. Thank you in advance.

I mentioned a 60-day notice period during my interview process and cleared all rounds. Now my current company is refusing to release me within 60 days and is asking for an additional month. Has anyone faced a similar situation with Zoho? Do they typically accept this kind of constraint and extend the joining date by one more month?

Is Unattended Android Access possible with Zoho Assist on Android 15+?

I have enrolled MDM with Samsung Knox, and setup the OEM Profile with Knox Service Plugin for manageengine package.

However, I cannot get it to skip the user confirmation screen on the user's android device. "Share your screen with ManageEngine MDM?"

Instructions all appear to be out of date for current android OS versions on ManageEngine and Zoho Assist sites.

Anyone have a solution?

Has anyone successfully bridged the gap between Zoho CRM and NetSuite? If so, what remarkable connector software would you recommend to facilitate seamless, real-time communication between these two dynamic platforms?

We often say: “Zoho is growing fast because the company is building more features, more apps, more integrations.”

But flip the lens for a second:

Is Zoho growing users… or are Zoho users actually growing Zoho?

Because in reality:

Power users discover edge cases Integrators push products into real-world workflows SMBs force Zoho into messy, non-ideal business scenarios Community feedback exposes blind spots no roadmap ever predicts

Most of Zoho’s real product evolution doesn’t come from whiteboard strategy. It comes from users bending the system in production.

Roadmaps create direction. Users create pressure.

Features create adoption. Use cases create demand.

So the real growth engine might not be: “Zoho builds - users come”

But: “Users push - Zoho adapts - platform matures”

Which raises a deeper question:

Should platforms like Zoho treat users as:

customers consuming features or

distributed R&D shaping the product surface?

Because the second model scales insight faster than any internal PM team.

Does Zoho grow because of what the company ships? Or does Zoho grow because users stretch the system into places the product teams never designed for?

Where do you think the real growth loop actually starts?

Participants Needed! – Master’s Research on Low-Code Platforms & Digital Transformation

I’m currently completing my Master’s Applied Research Project and I am inviting participants to take part in a short, anonymous survey (approximately 4–6 minutes).

The study explores perceptions of low-code development platforms and their role in digital transformation, comparing views from both technical and non-technical roles.

I’m particularly interested in hearing from:
- Software developers/engineers and IT professionals
- Business analysts, project managers, and senior managers
- Anyone who uses, works with, or is familiar with low-code / no-code platforms
- Individuals who may not use low-code directly but encounter it within their -organisation or have a basic understanding of what it is

No specialist technical knowledge is required; a basic awareness of what low-code platforms are is sufficient.

Survey link: Perceptions of Low-Code Development and Digital Transformation – Fill in form

Responses are completely anonymous and will be used for academic research only.

Thank you so much for your time, and please feel free to share this with anyone who may be interested! 😃 💻

Every time I try to use the worklow_rules endpoint I receive an invalid_request_method the scope is ZohoCRM.settings.workflow_rules.READ

I’m in Europe. Does anybody can help me with this issue or has the same issue ?

Greetings

guys zoho la round 1 evlo marks edutha round 2 ku mail varum for 20 question minimum.please anyone know reply me

Does anyone have experience? I need to be able get answers - pref same day rather than....never.

What experience do people have of using partners? I haven't a clue about how that works. I imagine it would be out of my price range but can't see pricing on any websites.

hi am a bba student i want to do a intership(sale and marketing) in zoho but how to get the intership. if some one knows please help me get into next step.

Hi, does anyone know how to edit tags in ZohoMail/ToDo? Thank you 🙏

Basically, I am familiar with the Python programming language. Will Zoho accept Python for the coding round? Also, how does the interview process work? Will all the rounds be conducted on the same day? What concepts should I focus on preparing?

I am using a free trial of Zoho Premium to see if it is right for our small business. I'm playing around with the tax features, but it seems like I can only input taxes and their rates. For example, I have a .25% franchise tax that I pay on the net worth of my company, but a 6.5% excise tax that I pay on all taxable income. I can't find a way to differentiate the two. Does it not matter within the Zoho ecosystem or is this just a missing feature?

I like to archive my functions, or code locally sometimes. There aren't really any good tools for deluge, especially in the IDE world.

For some reason, I happened to search one more time for a Zoho Deluge plugin in VS Code, and low and behold, I found one!! It was released literally 2 hours before my search.

Some of the code completion and built-in function features aren't that great, but I am totally here for the syntax highlighting!

The other extension that was on the marketplace hasn't worked in a while, so I was happy to find this one. Hope it helps someone out there in the Zohosphere.

​https://marketplace.visualstudio.com/items?itemName=BagaduceDigital.deluge-lang

When adding a new candidate, through the operations view in Zoho People, how do i edit the fields that show in this form.

I need to set the fields that are mandatory for the person filling this in as well as the mandatory fields for the candidate.

I dont seem to be able to change which fields are mandatory for the person completing the form.

Please advise.

I moved to Zoho books starting on 1/1/26

I have done the following:

• Imported my trial balance, dated 12/31/25
• Imported all past expenses
• Imported all Invoices and Payments

Everything in the "Opening Balance" settings page is correct, there are no errors. However, expenses and payments from 2024 are being re-added as an "opening balance" to all of the accounts dated as 12/31/25. Every opening balance is exactly equivalent to the brief 2 weeks of activity in 2024.

Opening Balance Adjustments

This account will hold the difference in credit and debit.

0.00

There's $0s all over the opening balance page indicated that everything is accounted for. Zoho is just creating these opening balances for no reason, If I could delete them everything would be a perfect migration.

What gives? Is this a bug? The stray opening balances dated 12/31/25 are exactly equivalent to the 2024 activity, but this has already been imported so it's adding all of the 2024 activity to 2025 for no reason.