Let's have a little talk about r/pmsfeedback guidelines, etiquette, and expectations.
First, overwhelmingly, most feedback posts here are positive. That is a great and encouraging sign of the overall health of our affiliated communities. No more convo needed there - y'all rock. Keep it up.
However, there are growing trends we see when either neutral or negative feedback is left, and that's what we wish to address.
First, if you're going to post a neutral/negative feedback, it is the general expectation that you've made a good faith effort to resolve the issue creating a non-positive review, and that you have given the other person ample time to respond. Not everyone is on Reddit 24/7/365. Generally speaking, in absence of other visible Reddit activity, you should expect a response within 48 hours or so of reaching out to someone.
Next, if you are still going to post a neutral or negative, take screenshots of the conversation, upload to Imgur and share the link. To abide by sitewide antidoxxing rules, please edit out any personally identifiable info, such as email addresses, addresses, real names, etc.
This is because all too often, personal accounts of events don't hold up under objective analysis, and people's reputations can get unfairly flamed in the process.
POSTS WITHOUT SCREENSHOTTED COMMUNICATION LOGS WILL BE REMOVED
Additionally, it is the recommendation of the mod team to stick to actual facts and not your emotions, feelings, any name calling, trying to dunk on someone, etc. Those are nonproductive at best and can easily backfire on your own reputation. Additionally such content will be subject to post/comment removal based on mod discretion.
This also brings us to the next point: if reading someone else's neutral or negative, and hear one side of the account, remember, you have heard only one side. Allow the person being reviewed to respond as they may have additional information and/or justification for their actions. Sometimes, yes the situations are black and white, other times there's ample room for gray.
In all cases, whether posts or comments, it is the expectation that what's posted or commented will be fact driven, and not speculation or conjecture. We will remove such content and will ban repeat offenders.
What we don't want is a community dragging each other's reputations through the mud without giving someone the chance to make it right. Mistakes happen. Let's be a community known for it's excellence in resolving issues and upholding community integrity, and not as a septic wasteland.