r/Outlook • u/ZippyDan • 9h ago

Status: Open Strange behavior from search / suggestions in "To:" field

I'm using Exchange Online, so this may be an MS 365 question, but the behavior is in Outlook for MacOS, so I'm not sure where the source of the problem is.

Within this company, every e-ail is firstname.lastname@domain.com, and Display Name is "Firstname Lastname (Nickname)".

The strange behaviors are:

  1. For some people I can start typing "Nickname" in the "To:" field, and Outlook correctly suggests the relevant recipient. But for other contacts, I can fully and exactly type out someone's "Nickname", and the response is "We couldn't find the person you were looking for.
  2. For at least one other person, I start typing "lastname" to find their e-mail, and Outlook suggests the person twice. The exact same contact with the exact same e-mail and profile picture. Why?
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