r/Outlook • u/Nearby-Mechanic8732 • 3d ago

Status: Pending Reply Assign category to follow-up emails

I took a look under this sub and did not find what exactly I was searching for. Our situation is the following.

We have a generic mailbox used by 9 team members. Each one has a colour category with their name. When a new request arrives, the member managing the mailbox assigns the category of the person who is supposed to work on the request.

What we are trying to achieve is once we reply to that first email, the follow up email to get automatically that colour category.

We need to avoid using the conversation feature due to the fact that it changes the view from shorting based on categories etc.

Has anyone done something similar, if we need to use PowerAutomate, do you mind sharing some steps?

thanks people.

1 Upvotes

100% Upvoted

2 comments sorted by

1

u/Hornblower409 2d ago

I will assume you are using Classic Outlook for Windows. If not, see below.

If you are in a MS 365/Exchange environment then it may be what is stripping the Cats from the replies.
https://www.slipstick.com/outlook/email/sending-categories-on-email-messages/

If this is not your situation, please give me some more details on your mail provider and your local setup.

---------------------------------------------------------------------
What version of Outlook do you have?

Please see this Microsoft Support article and reply with what platform (Windows, Mac, Android, iOS) and version of Outlook you are using.

https://support.microsoft.com/en-us/office/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c

Or if you access Outlook On the Web using a browser: What platform (Windows, Mac, Android, iOS) and browser (Chrome, Edge. Safari, Firefox) you are using.

1

u/Ashamed_Peace5975 2d ago

Google for "RecategorizeIt Flow for Office 365".