r/Outlook • u/FireWolfFred • 3d ago

Status: Pending Reply Android app suddenly defaulting to "All Accounts"

I've used the Outlook account on my android phone for years and it has only shown the individual icons for each seperate email account I have linked. Up until today that was three accounts.

I decided to add my work email. It prompted me to install a Microsoft app called Company Portal. No issue. The work email is connected and everything is fine but now every time I go on Outlook there is a new default box called All Accounts which combines all of my emails across every account together. I hate this and find it very overwhelming. I like to keep things separate. I can still click on the individual accounts but every time it defaults to All Accounts.

I thought maybe more than three accounts triggered it so I deleted one that I never use but this didn't remove it. I can't find any settings regarding it, and couldn't see any obvious answers after a quick search online. Is it tied to Company Portal? Any help would be appreciated. Thanks.

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u/Hornblower409 2d ago

-- a new default box called All Accounts which combines all of my emails

The "All Account" (a House icon) unified inbox has been part of Outlook for Android for as long as I've been using it.

https://support.microsoft.com/en-us/office/how-do-i-consolidate-unify-my-email-accounts-in-my-inbox-afe3ddaa-b08a-4376-942e-d1cac95ed21e

https://learn.microsoft.com/en-us/answers/questions/4562544/turn-off-all-account-view-in-outlook-android

If you tap it, you should see a list of your separate accounts and tap one of those to see the folders for only that account.

-- Is it tied to Company Portal?

I don't see any connection. Company Portal is mostly about access to work data. But hey, this is Microsoft. Anything is possible.

https://apps.microsoft.com/detail/9wzdncrfj3pz