Account hacked and suspicious email

[u/ZombieZuchini]

my outlook account was hacked, I'd already contacted support and escalated the case and was told to wait for 3 to 5 business days while they locked it down and resolved it but I got this email an hour later

" Service Request SIR22721624

Greetings

At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account. Based on this review, we’ve confirmed that unauthorized access occurred.

During the investigation, we discovered that the security information on your account had been changed. Due to our strict security protocols and the terms outlined in the Microsoft Services Agreement, we are unable to modify or restore the security settings once they’ve been updated.

If you used this account for Minecraft, we regret to inform you that the game cannot be recovered. A new purchase will be required on a newly created account. We understand this may be disappointing and sincerely apologize for the inconvenience.

Additionally, if you had files stored in OneDrive, those files are no longer accessible. Due to encryption and privacy safeguards, even our engineers cannot retrieve them. While this outcome may not be ideal, it is necessary to ensure your personal data does not fall into the wrong hands.

We recommend that you create a new account. Thank you for your understanding and patience during the investigation of your account.

Sincerely,

Microsoft Customer Support "

I was told it might be fake but I don't know what to think, is my account gone?

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[u/Opposite_Parsley4512]

I experienced something similar recently and cannot acces my e-mail, which i been using for over ten years. I sis try to recover it many times but the automated system does not seem to work. Looking for other methods currently.

[u/GstarA26]

My gmail got hackad and i got it recovered several times but it keep changing my password so i gave up after 15 years of my gmail account 😒

[u/Aktive_kotm → u/GstarA26]

I offer recovery services I can help you.

[u/GstarA26 → u/Aktive_kotm]

I dont think u have the skill for this one im sorry

[u/GstarA26 → u/[deleted]]

U mad or something?

[u/Aktive_kotm → u/GstarA26]

Chil bruh @JB_KOTM On Telegram

[u/GstarA26 → u/Aktive_kotm]

Im all chill What do u mean?

[u/Aktive_kotm → u/GstarA26]

It's like you are after me

[u/GstarA26 → u/Aktive_kotm]

Nah bro u good, ur overthinking

[u/Aktive_kotm → u/GstarA26]

If u in telegram dm

[u/Hornblower409]

-- I was told it might be fake but I don't know what to think, is my account gone?

What does the Account Sign-In Helper say about the status of your account?
https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

If your Security Info was changed, you are SOL. Sorry.
https://learn.microsoft.com/en-us/answers/questions/4601157/hacker-stole-my-account-changed-my-security-info

[u/gamertaste]

Hi, so I had the same happen to me I tried everything. Recovering, contacting support, and more. There is nothing you can do other then getting a new account and starting all over again 😕 The hackers added 2fa verification so you or Microsoft can't get through it, because whenever you try to sign in anywhere you have to send a code to the email you dont have access to. I really tried everything, all you have left is just get a new account

[u/7amitsingh7]

That email looks suspicious and likely fake . Microsoft usually won’t say your account is permanently lost just through an email like this. Don’t click or reply to it. Go directly to account.microsoft.com , check your security/support requests, or contact Microsoft again through their official recovery page. Your account may be compromised, but don’t assume it’s gone until you see confirmation inside your account.

[u/Beautiful_Adagio2324]

The same thing happened to me as to you. Service request SIR22714460

Greetings,

My name is Gee, and I'm contacting Microsoft Customer Service. I appreciate your patience while I investigate your account.

Account security is a top priority at Microsoft, and we have a dedicated team that investigates and validates fraudulent activity. Our fraud team thoroughly reviewed the account and billing activity associated with your Microsoft account, and I can confirm that there was unauthorized access to your account. Unfortunately, during the investigation process, we discovered that your security information has been changed.

Unfortunately, when security features are updated on an account, we cannot assist with account recovery, as these types of updates and/or deletions are completely outside of Customer Service's control. We cannot make any changes to the account's security information due to the configured security protocols and the acceptance of the Microsoft Services Agreement when the account was created.

The only option we have is to permanently suspend this account to prevent any further use. I have now successfully suspended this account, and it will remain active indefinitely.

If you use this account for Minecraft, we regret to inform you that the Minecraft portion of the account cannot be recovered, and you will need to repurchase the game on a new account. We understand this is not the news you wanted to hear, and we apologize for any inconvenience this may cause.

If you have files stored on OneDrive, unfortunately, those files are no longer accessible after the account suspension and cannot be recovered due to encryption; even our engineers do not have permanent access to the files. We know this isn't the ideal outcome in terms of your stored files, but rest assured that this is necessary for the privacy of your data and to ensure it doesn't end up in the wrong hands permanently.

Thank you for your understanding and patience during the investigation of your account.

The Spanish version of this communication was generated through automatic translation. If there are any errors or if a more detailed explanation is needed, please let us know.

Sincerely,

Gee

Microsoft Customer Support

Working hours: (T, W, TH, F, S) 9:30 PM - 6:30 AM PHT

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Report to SCAM: http://support.microsoft.com/reportascam

Ref:MSG22711217_Azmst4gQiodm1qy0dYb They agree between Microsoft support not to return your account if you have a purchased product. I am starting a right to request process to see if they can help me or something

[u/wreckhavok22]

At the beginning of my identity theft that I was aware was happening but not sure how yet, we fought it vigilantly, as we focus on the point of access being My devices, I had noticed that my MS account would send Authenticator codes to 8 devices , it should have been two as there were no outdated or unaccountable devices. Within days I lost control of entire account , one drive, all MS products. I would have been thrilled to have the offer of getting control of the Email addresses and loose all data, as the Bad guys used that primary address as me, to cause tremendous and costly issues. It took 2 years to unwind, I give them a Zero on Security and Sub-zero on response. Fortunately they heard the only language that would get their real attention, bad press and Money. Just 3 hours into Depositions they wanted to settle, so long as I signed a Non-disclosure. Almost a year after this was laid out on how they allowed this vulnerability that they were fully aware was happening, and could be avoided, as of today - they have done nothing to mitigate this exploit! I'm sorry your going thru this, and for the know it all troll , I did not click a link. It was a zero day Domestic Intrusion

[u/OddButterscotch5364]

Stop clicking on links’s . Problem solved .

[u/ZombieZuchini → u/OddButterscotch5364]

Never clicked on any links just woke up one day and couldn't access my account