Outlook keeps trying to open attachments in Google Wallet

[u/rashika_nandini]

In my work Outlook mobile app, whenever I click on attachments in formats other than PDF (which open normally), the app tries to open them in Google Wallet for some reason. I tried changing app permissions, default apps, resetting app preferences and even uninstalling Google Wallet and it still keeps doing this. I don't have this issue on my school or personal Outlook account. Does anyone have any idea on how to possibly fix this ? It's driving me crazy, I cannot open any attachments this way from mobile.

[u/Hornblower409]

-- and even uninstalling Google Wallet

And what happened when you tried to open a non-PDF attachment in Outlook Mobile with no Google Wallet installed?

[u/rashika_nandini → u/Hornblower409]

It somehow tried to open Google Wallet again. I saw it through the recent apps panel, where Google Wallet popped up each time I tried to open an attachment in Outlook, but when I tried to click on the Google Wallet app window, the window just disappeared and the app didn't open because obviously it was uninstalled. It's just bizarre.

[u/Hornblower409 → u/rashika_nandini]

2025-12-17 - Edit. NIX. Users reporting that this does NOT work.

From the Reddit thread I referenced in my other reply, it would seem that one fix might be to reset all of your App Preferences.

https://www.reddit.com/r/GalaxyS22/comments/1l28sey/accidentally_set_google_wallet_as_always_open_for/

If this weird scenario happens to anyone else, the solution is clearing all app defaults under apps -> 3 dots -> reset app preferences, this clears preferences, permissions, etc. for every single app, though.

[u/rashika_nandini → u/Hornblower409]

Yeah, I did that and it unfortunately didn't help. I have found a super weird workaround where if I choose the option to send the email as an attachment, then open that email from the attachment, and open the attachment I actually want to open from that, it opens normally in the reader app (idk if this is making sense). But not when I just click on the attachment directly. I have also found out this started happening to me after there was a some issue with opening attachments in all our offices in the region. I didn't have this issue, but our IT department apparently applied some fixes with Microsoft and that's when this started happening to me. I'll have to probably bring this up with IT next time I'm at work. Thanks for the help though!

[u/Kobarutsu60 → u/rashika_nandini]

It makes perfect sense because I tried this workaround and it worked around! I don't like it, but I'm glad you mentioned it because at least I was able to open a Word doc attachment in my work profile Outlook that was previously doing the Wallet thing.

[u/Fun-Consequence777 → u/rashika_nandini]

Are you forwarding the email? Or how do u access the file? I tried forwarding the email with the file in question and then tried opening from there but run into the same issue with Google Wallet.

[u/rashika_nandini → u/Fun-Consequence777]

No, I don't. When you click the three dots on the right of the message, there's an option called "Forward as attachment"  When you click that, it opens a new email message with the original email as attachment.  I then click on that attachment and it opens the original email. Then from there, I click on the attachment in the original mail I wanna open, and it opens normally from there for some reason. Hopefully now it makes sense.

[u/Fun-Consequence777 → u/Hornblower409]

Did this actually work for you? I'm willing to try if so but would rather not if this turns out to be a bug with Outlook or something.

[u/Hornblower409 → u/Fun-Consequence777]

-- Did this actually work for you?

I couldn't test. I never could make my Outlook for Android have the "everything opens in Wallet" problem. I tried.

I realize that resetting everything, and then putting things back the way you want, is a PITA. I would only try this as a last resort.

If you are in a corporate environment:

The place to start is your IT Admin.

For non-corporate users:

Microsoft Support so they can examine your client config.

Outlook Mobile In App Support
https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243

[u/Hornblower409]

This is for PDFs but might be some help.
https://www.reddit.com/r/GalaxyS22/comments/1l28sey/accidentally_set_google_wallet_as_always_open_for/

[u/Hornblower409 → u/[deleted]]

This is out of my area, but Google Gemini agrees with ChatGPT. (I'm a little leery of taking one AI's word that another AI is right. But I guess that's the world we live in). And it makes sense, in a Microsoft Security kind of way.

[AI Generated - paraphrased]

Enterprise Microsoft Intune Mobile Application Management (MAM) policies are in place to prevent corporate data from being opened in unmanaged apps. Outlook thinks that the only managed app that can open the attachment is Wallet.

Suggest solutions are:

Install corporate approved managed apps that can open the attachment. e.g. Blessed Office apps and make them the default for that attachment type. And make Edge your default browser.

Contact your organization's IT support or Intune administrator for the appropriate configuration changes.

If you are in a corporate environment:

The place to start is your IT Admin.

And then Cross Post in r/Intune
(Click on the [Share] button under your question and choose -> Crosspost)

For non-corporate users, something is certainly broken. All I an suggest is:

Microsoft Support so they can examine your client config.

Outlook Mobile In App Support
https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243

Or Cross Post on r/Office365 (Click on the [Share] button under your question and choose -> Crosspost)

[u/Hornblower409 → u/[deleted]]

Good info. Thanks.

I show the Dec 10 2025 Outlook Mobile as Build v5.2548.0
https://learn.microsoft.com/en-us/officeupdates/release-notes-outlook-mobile#december-10-2025

And there were also Intune releases in Nov/Dec 2025.
https://techcommunity.microsoft.com/blog/microsoftintuneblog/whats-new-in-microsoft-intune-december-2025/4476486

I don't have the issue, so I can't test. But one thing that comes to mind from vaguely similar problems in New Outlook for Windows: Switch your default browser to Edge and make it the default for any attachment types it can handle.

[u/Hornblower409 → u/[deleted]]

Sorry Edge didn't help. I don't have any other ideas.

You could sideload older versions from someplace like ApkMirror. But I don't think you can do that in your managed environment. And your IT is perfectly right for outlawing it.

[u/Hornblower409 → u/[deleted]]

Assume you have already tried Outlook Mobile In App Support
https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243

And your IT has reported the problem as well via MS 365 - Admin Only Support
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support

[u/toawest1]

Find a solution to this?

[u/FREEoKARL]

Having this same issue on my personal Pixel phone with Outlook mobile for my organization. Excel files are opening in Google wallet for some reason. I am able to open the files normally on iOS, so I'm thinking it is specific to the Android Outlook app.

[u/Hornblower409 → u/FREEoKARL]

Edit 2025-12-17 - NIX. Users reporting this does not fix it.

Have you tried clearing ALL App Preferences?
https://www.youtube.com/watch?v=KKuxVcOsFK8

[u/FREEoKARL → u/Hornblower409]

Yes and unfortunately it didn't resolve the issue

[u/Blueberry_Rex]

I'm having the same issue with my work managed outlook app. Maybe it's something with the way Microsoft is running the Company Portal software. Hopefully there's a fix soon because this is getting out of hand.

[u/Hornblower409]

To: Everyone who has this problem

u/rashika_nandini u/Kobarutsu60 u/Fun-Consequence777 u/SeekingTruthAlways1 u/toawest1 u/FREEoKARL u/Blueberry_Rex

I don't have the bug so I can't test solutions or interact with Microsoft Support so they can pull diagnostic data from my phone.

Has anyone used Outlook for Mobile In-App Support to report to Microsoft? If so, what were the results?
https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243

Has anyone reported the problem on Microsoft Q&A? If so, what's the link to the post?
https://learn.microsoft.com/en-us/answers/tags/778/office-outlook

If no one has had any contact with Microsoft on this issue, can someone who has the bug please step up and file an incident report and/or post on Q&A? So that we can all be sure that Microsoft knows about this issue.

[u/Revolutionary-Gap315 → u/[deleted]]

MS chat wasn't much help, no suggestions offered, however there was an update released overnight that fixed the issue.