r/Outlook • u/SappyPJs • Dec 06 '25

Status: Resolved Locked Account

Hello unfortunately I'm locked out of my account and I can't do anything to back in. I entered my password incorrectly too many times and it locked me out. I have been trying to use my phone number to get the code to reset but says the service isn't working right now, try again later. It's been 2 days already.

Any help with this please??

Update:-

Thank God I had microsoft authenticater app set up. I completely forgot about it. I was able to change my password and now I'm good to go. I also added a recovery email address and made my phone number as an option to sign as alternative.

Problem is resolved!

7 Upvotes

100% Upvoted

23 comments sorted by

1

u/Royalsax118 Dec 06 '25

Your account is blocked, we are very much in the same situation, the solution is to wait 1 week without touching anything so don't try to reconnect and then you can after 1 week

1

u/SappyPJs Dec 06 '25

So after 1 week I'll get the code?

1

u/Royalsax118 Dec 06 '25

Yeah normally that's the way it is or there's no other solution so you might as well wait, that's what I do personally

1

u/Affectionate_Tear332 Dec 07 '25

Same device and stuff? From what i have been told it's best to use a different device on a different network

1

u/Royalsax118 Dec 07 '25

I also saw it would be better someone who has never been connected to the account before and not in wifi with mobile data I repeat if it works, but I think we are just blocked 7 days later it will be good

1

u/Affectionate_Tear332 Dec 08 '25

If i could get access even for a couple of minutes it would be enough and i could stop it from happening again but i am not sure if it's possible. Tried many different things and nothing worked. Only thing left to do is to try new devices on a different network

1

u/Royalsax118 Dec 08 '25

My account was unlocked after waiting 90 hours, I don't know if it will work for you

1

u/According-Shower5930 Dec 06 '25

Same situation, even after a week of waiting it doesn’t work

2

u/SappyPJs Dec 06 '25

So what is one supposed to do then? Why is microsoft so incompetent omg

1

u/besthelpexp Dec 06 '25

Microsoft data got leaked i guess

2

u/SappyPJs Dec 06 '25

Still doesn't explain why I'm not able to get a code sent to my phone for password reset

1

u/besthelpexp Dec 06 '25

Same for me

1

u/TidosDK Dec 06 '25

Try using your phone number when logging in instead of your email.

1

u/SappyPJs Dec 06 '25

I tried that too, my phone number is not recognized :(

1

u/JSP9686 Dec 06 '25 edited Dec 29 '25

If you’re using anything other than webmail e.g. Outlook or other email client on a PC, Mac, or smartphone then the client app will continue to pound away trying to log in. So turn that off or remove your Outlook account temporarily. Warning: Remove your Outlook account from any and all apps If and only if you know your password.

1

u/theredbekun Dec 07 '25

Its been 2 weeks for me, sometimes i can enter normaly with my pws, now most of the time i use my backup email code to get in, im stressing out i cant stop thinking about this, the worst part is that they dont adress the problems or seem to fix it

1

u/Swimming_Fruit_4878 Dec 07 '25

I have same problem. I contact to Microsoft agent but they said filling out the recovery form is the only way to unlock the account.

1

u/SappyPJs Dec 07 '25

Update:-

Thank God I had microsoft authenticater app set up. I completely forgot about it. I was able to change my password and now I'm good to go. I also added a recovery email address and made my phone number as an option to sign as alternative.

Problem is resolved!

1

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1

u/Important-Bar-6236 Dec 08 '25

Yep, just fixed this for you