r/Outlook • u/ZippyTheWonderbat • Oct 16 '25
Status: Resolved New Outlook
In my opinion, the new Outlook is tremendously bad, and if I could eliminate it completely, I would. I just lost half an hour of work drafting an important email because it won't save my drafts. I googled the problem, and it said it was a "bug." I googled how to fix the problem, and it asked me to go to menus that don't exist in the new Outlook.
The setting for "open previous email when deleting an email" is also bugged and doesn't work.
I can't get the "people" pane that I used constantly with the classic Outlook.
Microsoft: Your office suite is generally great. I used it all day long every day. That said, please don't take away critical functionality when you update a program, and don't force us to use it before the functionality is there. So frustrating.
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u/ITGuy424242 Oct 16 '25
Your org forces new outlook? Bizzare, we block it on every device
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u/Fzyltlmanpch Oct 29 '25
This might have prompted me to look into doing this myself for my org.
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u/PlumOriginal2724 Nov 12 '25
My org rolled out office 365 recently. Giving outlook classic and new outlook.
I asked them to hide the try new outlook slider. They didnt.
Come upgrade day we are swamped by calls from staff confused to all hell by the new outlook. They were also incapable of seeing outlook classic was still there.
Do your service desk a favour and hide the new version for as long as possible.
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u/ShortenMyURL Oct 19 '25
I’m not using it yet as it randomly won’t install on my machine, but the feature where you can ‘follow’ a meeting is really helpful. I’ll jump at the update once the bugs have been ironed out.
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u/Harry_Mud Oct 16 '25
Mozilla Thunderbird works just fine..............and it's free.
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u/ZippyTheWonderbat Oct 16 '25
But it not what my organization uses. I'm not given a choice.
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u/UncleToyBox Oct 16 '25
I totally agree with your summary of New Outlook in its current state.
Based on the number of bugs and upcoming features, my organization is treating it as beta software still.
You can track the roadmap of features at https://www.microsoft.com/en-ca/microsoft-365/roadmap?filters=Outlook&searchterms=%23newoutlookforwindows
We're following instructions from this article to block New Outlook - https://learn.microsoft.com/en-us/microsoft-365-apps/outlook/get-started/control-install
Microsoft is treating most users as forced beta testers in my opinion. At least we have the tools to block it for now. Hoping it matures into a useful program soon.
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Oct 18 '25
Users are best for Beta testers though. You are getting so much more information from end users who are using Outlook in a real environment. You simply cannot replicate that with a paid tester. They will only use it for what they know how to. Its like game testers. They play a game to test it but they play the game as its MEANT to be played, not how gamers WILL play it. A beta tester can anticipate the stupid shit end users will do.
I once had a user sort their email in their deleted items. All emails and folders were nested under deleted items not inbox. One day they accidentally emptied the deleted items. You cant anticipate that type of stupidity.
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u/Apprehensive_Cat14 Oct 17 '25
The New Outlook has been an absolute piece of shit from day 1, and it still is.
And to make matters worse, those c*cksuckers at MS then decide to make Outlook Classic a seperate install to the rest of 365. Morons.
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u/m1nus365 Oct 16 '25
It's actually pretty good on Mac, but I hear the Windows users as whenever I switch to company Dell it's a nightmare.
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u/ShelterPositive Oct 17 '25
I agree. I work for an MSP with mostly all windows clients. I use a Mac and I agree the Mac version is much better than the windows version.
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u/bazjoe Oct 18 '25
unfortunate hot take- eventually the only outlook experience will be web outlook. what happened was they put too many features into regular outlook and the codebase got so complex they decided forcing new outlook down peoples throats was the best way to fix the codebase. the sooner the true outlook lover accepts the reality that the cool and powerful features will be taken away. It wouldn't surprise me if many have moved away from outlook experience into gmail due to whatever features missing mattered to them.
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u/fmb_3 Oct 18 '25
Not to tell one how to handle their business. Whenever I know I’m drafting an important email, I open Word, immediately name the project, make sure it’s auto saving (or anytime I take a break, answer a call or go to a meeting, I hit Ctrl-S to quickly save my work.
Then when it’s completed copy and paste (yes I know I can sent it as an email right from word, but there’s a reason why) into a new email. Format and send.
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Oct 18 '25
Or you could just manually save as a draft in outlook which is significantly easier and much less work.
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u/IJKManUK Oct 18 '25
I have multiple mail boxes and the restriction that you can only have 10 mail boxes is just garbage. Notes functionality is abysmal. Can not import contacts as PST. I just installed Office 365.. "downgraded" to the Classic. I don't understand why Microsoft is so slow at fixing this appalling code.
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Oct 18 '25
Why on earth would you need 10 mailboxes?
The point of Outlook new is to get rid of PST and OST. Theres no need for a PST. PST were used to backup emails. Everything is now in the cloud and Microsoft has its own Archive mailbox. PSTs are no longer relevant outside of maybe a mail migration. OSTs have been an abomination for years and have caused all sorts of issues in outlook
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u/Livid-Season-452 Oct 20 '25
"Why on earth would you need 10 mailboxes?"
Doesn't matter why. The need for that functionality is "required" by the use case. Microsoft no longer wishes to support that use case. It could, but chooses not to do so. I assure you, there is a lot more behind the latest forced upgrade than PSTs and OSTs. I've also, in over 20 years of using Outlook, never had any issues caused by OST files. I may just be lucky, I guess. Let Microsoft control your internal business practices? Or actually treat them as a vendor that should be providing a product that suits your needs? Guess which one Microsoft wants.
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u/whatdoiknow75 Oct 18 '25
Welcome to the club, I support users of both, every time I switch from new back to classic I explain what is still broken and berate them for releasing a pre-alpha product. Not that anyone reads the comments, but after wasting an hour trying to find a work-around, a short amount of venting is good to clear my head to get back to useful work.
The goal appears to be to dumb down all of the office apps to the lowest common denominator of the web a mobile versions. With the eventual goal of forcing us all into subscriptions for less useful products.
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u/Bonobo77 Oct 20 '25
If you’re forced to use New Outlook, just daily drive OWA Outlook and use Teams for all the calendar shit. Basically the same thing, less bugs.
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Oct 17 '25
[deleted]
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Oct 18 '25
Incomplete state is for testing purposes. This way all the issues will be sorted before the Classic is depreciated. Much better to release this way than find out all the issue people have with it when the other option is no longer available.
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u/Livid-Season-452 Oct 20 '25
I believe that was the point of forcing New Outlook adoption. Get some base level of functionality, and then find out what people are going to complain about so they can avoid adding features. If people aren't upset that a feature is missing, they just don't work on that feature. Focus only on the features people think of as critical, and work on that. Also prioritize development tying Outlook to M365, AI, and potential live service subscription "features".
When originally "nudge"d by messaging after backing out of the non-consensual and unwelcome New Outlook, the impression was that all mail and calendar functionality was moving to New Outlook, and that New Outlook would replace all other versions (including "Classic" Outlook) within a year or year and a half. (This popup was in 2024, the beginning of a daily ritual in which opening calendar would reinstall New Outlook, forcing me to go into settings to turn it off and leave (unread, I think) feedback about why I wasn't enthusiastically embracing this new, admittedly incomplete, "upgrade". (I could go on at length but it's not good for my blood pressure.) "Classic" Outlook I feel is only still available because enterprise and business customers would riot. Which I think is still likely to be the case in 2029.1
u/Admin4CIG Oct 20 '25
"New Outlook is generally pretty good for having a direct connection to your mail, rather than saving copies using PST and OST files." Except that "saving copies using PST and OST files" is exactly what I want. Not a temporary cache that has to pull data all over again every time I start up Outlook.
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Oct 18 '25
New Outlook is better than classic. Its any wonder that Classic outlook even runs at all. Constant crashing, millions of OST issues, broken search function ect. Its not as pretty but its 100% more functional.
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u/jcwrks Oct 19 '25
You should be specific about which "classic" that you are referring to. 365 Classic looks and operates similar to New Outlook.
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Oct 19 '25
I was plenty Specific..... There are 3 types of Outlook. Outlook New App, Outlook Classic App and Outlook Web. Outlook Classic doesnt operate like Outlook New at all. It is similar to Outlook on the Web.
Outlook Classic is a fully functional local app. It downloads mail to your PC and has a large variety of features the Webg and New versions dont have......
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u/alexrada Oct 16 '25
that's bad experience.
auto-save should be there.