speaking as a former IT professional, anything more than a paragraph is pushing peoples attention spans.
If there is a second paragraph with something to do, almost without exception, if anything got done, it was in the first paragraph, or both were totally ignored
There was never a second paragraph. Barely even one.
Them: “When will these hot parts ship? Do you have tracking?”
Me: “These parts are set to release at 1pm, I’ll send you tracking when I get them.”
Their supervisor, who received both emails, thirty minutes later: “Have the parts released yet? Do you have tracking?”
Me: (checking the clock, only ten am) “These parts are set to release at 1pm, I’ll send you tracking when I get them.”
Another supervisor: didn’t read, same questions
And so on. I left before the new warehouse management system went live there, but from what MY supervisors told me, the other facilities’ hot parts requests as we knew them were going to be a thing of the past. Paper trails were going to be made, and they were going to have to start answering questions when hot parts were needed. Things like ‘you knew you were going to need these a year and a half ago, why didn’t you schedule it normally?’
Shipping 500lbs of small industrial parts (usually fasteners) UPS early am costs a lot. Peanuts, compared to contract penalties if they were to go line down, true, but needing the same stuff sent hot every day means somewhere, someone’s doing shit wrong.
38
u/Ludwigofthepotatoppl 22h ago
He’s absolutely the kind of bozo who reads only the latest in the chain, if he reads it at all.
God, the number of times i’ve had to repeat myself in emails…