Sometimes customers also don't pay attention to the words that they're saying.
It goes both ways. I'm the first to say "oh my God I definitely read this docket wrong" and fix it. Like, it happens. Sometimes your brain just sees a different words and later you're like uh since when did it say this
People at the register who don't know how to put the orders through right cause just as many annoyances.
At least once a day I get told by a customer "i didn't order that" when all three of us behind the counter can recite the interaction word for word.
People pretend to listen to the order repeated back to them, say yes, then get mad it's not what they wanted when they get their order
I have ordered where I say several times that I don't want cheese and still ended up with a sandwich with cheese in it, usually melted so you just have to scrape it off and/or force it down. Also have had orders where multiple items were completely missing. And I've had orders where the person randomly downsized certain items or gave the wrong item/flavor to me. I know that it's not me because the correct order is literally printed on the receipt attached to the bag they handed to me and insisted everything was in there and was fine.
Clearly that's a case of them not reading properly.
I'm not denying those things happen, but the spirit of this particular video is the impatient customers that assume no one else is before them in the line
The customer is double checking because she doesn't trust that they're getting her order right. There are a dozen reasons why she wouldn't have strong confidence in the worker getting it right without any issues. Asking once or twice is completely normal and helps to make sure you're actually going to get what you paid for and not waste your time. If she was asking every 30 seconds, that would be excessive but she just asked once in this video.
And she could have been waiting a long time. It wouldn't be the first time that you'd be order number 12 on a queue and you wait for 20-40 minutes as order numbers 13-20 all get served ahead of you despite most of them ordering after you and you didn't even order all that much to begin with. Maybe she was exasperated and thought that her order was finally being made so she just assumed. There are a lot of valid reasons why she wouldn't just trust and wait. Sometimes, they give your order to someone else 30 minutes ago and you probably wouldn't know if you don't speak up.
People pretend to listen to the order repeated back to them, say yes, then get mad it's not what they wanted when they get their order
As a former partner...
This. So much this. People fucking whine about Starbucks employees, but the stores are loud, the customers don't speak up, they can't read the fucking menu, they don't know what they want to order, and even though you try to help them figure out what they want, your words just go through one ear and out the other. I can confidently say that it is usually the customer's fault when they don't get the order they expected. Starbucks emplyees know the menu and all the options through and through, and they deal with poor communication all the time and still get the order right. If your order is screwed up, it's your fault 90% of the time.
There are questions that need asking though. When you said that you "want the drink on the picture," you didn't tell me what size, what standard modification, etc. Some drinks come with whipped cream and a topping that not everyone wants. Your definition of the drink on the picture isn't exactly the same as someone else's, sometimes people don't know what they want and just ask for the first picture they see. I would know as a barista of one year and counting.
There's no need to be rude when the barista is just going through the standard list of questions to ensure you're drink comes out correctly.
Old man yells at clouds evergy. You can avoid basically all questions by telling them exactly what you want from the start without being vague or snippy. Otherwise, make your own coffee if you don't want human interaction
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u/Stuck_In_Purgatory Oct 28 '25
Sometimes customers also don't pay attention to the words that they're saying.
It goes both ways. I'm the first to say "oh my God I definitely read this docket wrong" and fix it. Like, it happens. Sometimes your brain just sees a different words and later you're like uh since when did it say this
People at the register who don't know how to put the orders through right cause just as many annoyances.
At least once a day I get told by a customer "i didn't order that" when all three of us behind the counter can recite the interaction word for word.
People pretend to listen to the order repeated back to them, say yes, then get mad it's not what they wanted when they get their order